Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs Open Point
Open Point
5.9#12 in public sector crm softwareWebAPI
VisitWhat both publish
| Fact | Casework | Open Point |
|---|---|---|
| API authentication | The API supports bearer API keys, X-API-Key headers, OAuth tokens and tenant-scoped authentication. | API requests require a valid Consultation Manager user and use tenant-specific OAuth2 credentials and scopes. |
| Communications | The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above. | The communications tool sends email and SMS and links those interactions to projects and stakeholder records. |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations, and says API integration options are available. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | Open Point brings community engagement and stakeholder relationship management together in one platform. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
Open Point plans
- Customized quotePriced on request
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick Open Point if…
Open Point suits public-sector and infrastructure organizations that need community feedback tools, stakeholder records, or both. It may be useful when teams want to configure fields, workflows, and branding for their needs.