Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs GovXRM
What both publish
| Fact | Casework | GovXRM |
|---|---|---|
| Case management | Users can log, categorise and track constituent cases through resolution with audit trails. | XRM Case supports configurable workflows, multi-department routing, SLA alerts, document management, e-signatures, and a full audit trail. |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | XRM Connect provides REST API access, legacy adapters for Accela and Tyler Munis, Esri ArcGIS integration, finance synchronization, and state data exchange connectors. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | GovXRM is a constituent relationship platform for government that unifies resident relationships, cases, and services. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
GovXRM plans
- Automate—
- Case Pro—
- Connect—
- Custom agency planPriced on request
- GovXRM Core—
- GovXRM Portal—
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick GovXRM if…
GovXRM is designed for federal, state, county, city, township, tribal, and special-district governments. Its modules cover agencies needing linked constituent records, case workflows, resident self-service, integrations, or automation.