CaseLight
6.0#20 in nonprofit case management softwareWebLinuxSelf-hosted
VisitCaseLight vs Primero
What both publish
| Fact | CaseLight | Primero |
|---|---|---|
| Audit trail | CaseLight keeps an append-only audit log of who viewed or changed records. | Yes |
| Purpose | CaseLight is an open-source case management system for organizations doing frontline human-services work. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Security | The hosted service gives each organization an isolated database, encrypts sensitive fields at rest, and forces traffic over HTTPS. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Lighthouse offers managed hosting with patching, backups, and an in-kind service-level agreement. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
CaseLight plans
- Deployment and customizationPriced on request
- Managed hostingPriced on request
Primero plans
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Pick CaseLight if…
CaseLight may suit nonprofits and other mission-driven organizations managing human-services casework. It is aimed at teams that need case records and reporting, with self-hosting or managed service options.
Pick Primero if…
Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.