Capacity
7.0#7 in ai customer service agentsAndroidiOSWebAPI
VisitCapacity vs Zowie
What both publish
| Fact | Capacity | Zowie |
|---|---|---|
| Channels | Its AI agents support chat, SMS, voice, and email. | Zowie lists chat, email, SMS, voice, Hello, WhatsApp, and Messenger as supported agent channels. |
| Company | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. | Zowie’s privacy policy identifies the company as Zowie, Inc. and gives its address as 8 The Green, Dover, Delaware 19901, USA. |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | 8 The Green, Dover, DE 19901, USA |
| Human handoff | Yes | Yes |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Zowie lists Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce, Freshdesk, and other commerce and service systems among its integrations. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Zowie describes itself as an AI agent platform for building, deploying, and monitoring customer-facing agents. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The Trust Center lists SOC 2, GDPR, CCPA, HIPAA, the Digital Operational Resilience Act, and AWS Foundational Technical Review. |
Capacity plans
- CorePriced on request
- EnterprisePriced on request
- ProPriced on request
Zowie plans
No prices published.
Pick Capacity if…
You want what its maker publishes above — check its page for the details.
Pick Zowie if…
Zowie is aimed at enterprises seeking customer-facing AI agents across support, claims, conversational banking, or commerce. Its channels and handoff options may suit teams combining automated conversations with human support.