Capacity
7.0#7 in ai customer service agentsAndroidiOSWebAPI
VisitCapacity vs Pylon
What both publish
| Fact | Capacity | Pylon |
|---|---|---|
| Channels | Its AI agents support chat, SMS, voice, and email. | Pylon lists Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone as supported customer support channels. |
| Company | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. | The site footer identifies Pylon Labs, Inc. |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2022 |
| Free plan | No | No |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | San Francisco, California |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | The integrations directory lists connections including Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Pylon describes itself as an agentic support platform purpose-built for B2B teams. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | Pylon says its compliance and certification are managed by Vanta and audit partners. |
Capacity plans
- CorePriced on request
- EnterprisePriced on request
- ProPriced on request
Pylon plans
- AI Assistants add-on$50 a month
Pick Capacity if…
You want what its maker publishes above — check its page for the details.
Pick Pylon if…
Pylon suits B2B support teams needing shared channels, workflow automation, and collaboration between people and AI agents. It also fits organizations that need API connections and listed enterprise controls.