Capacity vs Luran
| Capacity | Luran | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | — | Web |
| Free plan | No | No |
| Supported channels | Chat, web, SMS, voice, email | website chat widget, hosted business page, Luran inbox and Channels feed |
| Human handoff | Yes | Yes |
| AI service agent | — | Yes |
| Automated routing | — | Yes |
| Workflow automation | — | Yes |
| Knowledge sources | — | documents, FAQs, PDFs, policies, product notes, URLs |
Both are listed in Best Customer Service Automation Software. On Everything Xiaomi, Capacity scores higher on our published basis.