Call Center Studio
6.3#90 in call center softwareWebAPI
VisitCall Center Studio vs VICIdial
What both publish
| Fact | Call Center Studio | VICIdial |
|---|---|---|
| API | The APIs connect CRM and ERP applications and support custom integrations, click to call, screen pop-ups, and consolidated reporting. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Inbound calling | Yes | Yes |
| Integrations | The maker lists integrations including Freshdesk, SAP c4c, Zoho Desk, ServiceNow, HubSpot, Power BI, Pipedrive, Zendesk, Facebook Messenger, Telegram, WhatsApp, and Dialogflow. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Call Center Studio describes itself as an AI-powered cloud contact center for managing operations from one screen. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Call Center Studio plans
- Chat-Only—
- Voice-Only—
- Multi-Channel—
- AI Power Pack—
- Comprehensive — Multi-ChannelPriced on request
- Basic Plan — Chat-OnlyPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Call Center Studio if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.