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Breeze vs ManageEngine ServiceDesk Plus

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Breeze

8.4#2 in managed service provider softwareFrom $20 a year
Free planiOSWebAPILinux
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What both publish

FactBreezeManageEngine ServiceDesk Plus
IntegrationsDocumented integrations include PSA, communication, monitoring, QuickBooks Online, Pax8, TD SYNNEX and UniFi.Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360.
LicenceThe repository identifies Breeze as free software under the AGPL-3.0 licence.ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server.
Public APIA REST API is documented with JWT authentication, scoped partner service-principal keys and cursor-paginated export endpoints.The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection.
Security controlsPublished architecture documents describe TLS, HSTS, JWT, MFA, RBAC, PostgreSQL tenant isolation, rate limiting and structured audit logs.Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication.

Breeze plans

  • CommunityFree
  • Cloud Starter$20 a year
  • Cloud$99 a month
  • Support Standard$2,000 a year
  • Support Priority$6,000 a year
  • EnterprisePriced on request

ManageEngine ServiceDesk Plus plans

  • Standard$13 a month
  • Professional$27 a month
  • Enterprise$67 a month
  • Standard Cloud$10 a month
  • Professional Cloud$21 a month
  • Enterprise Cloud$50 a month

Pick Breeze if…

Breeze is aimed at solo MSPs, lean IT teams, AI-client users and teams that want to self-host and control their infrastructure. Its range of fleet and business functions may suit teams seeking RMM alongside ticketing and billing.

Pick ManageEngine ServiceDesk Plus if…

You want what its maker publishes above — check its page for the details.

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