Balto QA vs Minerva CQ
| Balto QA | Minerva CQ | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api, macOS, Web, Windows | — |
| Real-time guidance | — | Yes |
| Suggested replies | — | Yes |
| Knowledge retrieval | — | Yes |
| Conversation summaries | — | Yes |
| Supported channels | — | multichannel |
Both are listed in Best Agent Assist Software. On Everything Xiaomi, Balto QA scores higher on our published basis.