AskNicely
6.4#8 in voice of customer softwareAndroidiOSWebAPI
VisitAskNicely vs Pisano
What both publish
| Fact | AskNicely | Pisano |
|---|---|---|
| Feedback management | The platform provides real-time feedback dashboards and workflows that can send responses, create staff tasks, or escalate issues based on criteria. | A centralized inbox automatically tags, categorizes, and assigns real-time feedback, with role-based access for teams. |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Product | AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions. | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. |
| Security | AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data. | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
| Who it serves | AskNicely describes its platform as built for multi-location service businesses and says it supports businesses with 5 to 5,000 or more locations. | Pisano describes its platform as designed for modern enterprises and lists industry solutions including banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education. |
AskNicely plans
- GrowPriced on request
- LearnPriced on request
- TransformPriced on request
Pisano plans
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Pick AskNicely if…
AskNicely suits multi-location service businesses seeking to gather customer sentiment and coordinate follow-up across teams. Its maker says it supports businesses with 5 to 5,000 or more locations.
Pick Pisano if…
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.