Apache Answer
7.4#6 in customer community softwareFree planFree planWebAPILinuxmacOS
VisitApache Answer vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Apache Answer | Zendesk Guide |
|---|---|---|
| Integrations | Official plugins connect services including Google, DingTalk, Slack, WeCom, Redis, Algolia, Elasticsearch, Meilisearch, S3, and Tencent COS. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Languages | The project supports multilingual communities through community-maintained translations. | Zendesk says Guide articles can be translated into more than 40 languages. |
| Public API | Apache Answer generates Swagger API documentation and exposes it from an instance at /swagger/index.html when enabled. | The API reference covers ticketing, Help Center, live chat, voice, sales CRM, omnichannel routing and custom data with endpoint descriptions and examples. |
| Rating on G2 | 4.3 out of 5 from 21 reviews | 4.3 out of 5 from 7,715 reviews |
Apache Answer plans
- Apache AnswerFree
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Apache Answer if…
Apache Answer suits teams and communities that want to host their own Q&A site, help center, or knowledge platform. It is aimed at administrators who need role management and customizable community tools.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.