Amazon Lex
8.6#5 in chatbot builders$0.50 one-timeFree planAndroidiOSWebAPI
VisitAmazon Lex vs Haptik
What both publish
| Fact | Amazon Lex | Haptik |
|---|---|---|
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Human handoff | Yes | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. |
| Knowledge-base answers | Yes | Yes |
| Use cases | AWS lists self-service voice assistants, informational bots, transactional bots, enterprise productivity bots, and device-control bots as common use cases. | Its agents support customer service, sales, bookings, and lead qualification. |
| Visual flow builder | Yes | Yes |
Amazon Lex plans
- Text requestsFree
- Speech requestsFree
- AWS Free TierFree
- Speech requestFree
- Text requestFree
- Automated chatbot designer$0.50, paid once
Haptik plans
- EnterprisePriced on request
Pick Amazon Lex if…
Lex suits builders creating voice or chat assistants for self-service, information, transactions, enterprise productivity, or device control. It may also fit teams that want to connect bots with AWS services or contact-center channels.
Pick Haptik if…
Haptik is aimed at enterprises in retail, e-commerce, fintech, and other industries that need agents for support, sales, bookings, or lead qualification. It may suit teams that need voice and messaging channels, enterprise knowledge sources, and human handoff.