Amazon Lex
8.6#5 in chatbot builders$0.50 one-timeFree planAndroidiOSWebAPI
VisitAmazon Lex vs Cognigy
What both publish
| Fact | Amazon Lex | Cognigy |
|---|---|---|
| AI bot generation | Yes | Yes |
| Channels | Bots can be deployed across mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. |
| Deployment channels | multichannel | multichannel |
| Human handoff | Yes | Yes |
| Knowledge-base answers | Yes | Yes |
| Purpose | Amazon Lex builds conversational interfaces for applications using natural language voice or chat. | Cognigy.AI is an enterprise agentic AI platform for customer service, designed to build and orchestrate AI agents for contact centers. |
| Visual flow builder | Yes | Yes |
Amazon Lex plans
- Text requestsFree
- Speech requestsFree
- AWS Free TierFree
- Speech requestFree
- Text requestFree
- Automated chatbot designer$0.50, paid once
Cognigy plans
- Cognigy.AIPriced on request
Pick Amazon Lex if…
Lex suits builders creating voice or chat assistants for self-service, information, transactions, enterprise productivity, or device control. It may also fit teams that want to connect bots with AWS services or contact-center channels.
Pick Cognigy if…
You want what its maker publishes above — check its page for the details.