Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Daktela Contact Center
Daktela Contact Center
7.9#17 in call center softwareFrom €12 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Daktela Contact Center |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The platform unifies voice calls, live chat, email and social media in one platform. |
| Founded | 2017 | 2005 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Prague, Czech Republic |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. |
| Outbound dialer | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Daktela Contact Center plans
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Daktela Contact Center if…
Daktela suits customer service teams that want to manage voice and digital channels alongside helpdesk and reporting tools. It may also fit organizations that need integrations or API access and support across mobile and desktop clients.