Amazon Connect vs Daktela Contact Center
| Amazon Connect | Daktela Contact Center | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | Yes |
| Paid from | — | €12/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Android, api, iOS, macOS, Web, Windows |
| Free plan | No | No |
| Inbound calling | Yes | — |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | — |
| Digital channel scope | omnichannel | — |
| Workforce management | Yes | — |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software. On Everything Xiaomi, Amazon Connect scores higher on our published basis.