Alida
6.9#3 in customer experience management softwareAndroidiOSWebAPI
VisitAlida vs Hello Customer
Hello Customer
6.0#18 in customer experience management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Alida | Hello Customer |
|---|---|---|
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | Ghent, Belgium |
| Hosting | Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform. | The systems run on Microsoft Azure data centers in Amsterdam, Netherlands, and Dublin, Ireland. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | The company provides general system, infrastructure and information-security support at [email protected]. |
Alida plans
- Alida Enterprise Edition—
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Hello Customer plans
- CustomPriced on request
Pick Alida if…
Alida is aimed at UX and product teams, researchers and research operations teams seeking customer feedback to inform product development, customer understanding or research governance. It supports mobile, web and API access.
Pick Hello Customer if…
Hello Customer suits CX, operations, and leadership teams in retail, banking, insurance, and telecom that need to organize customer feedback and assign follow-up actions.