Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs MyOperator
MyOperator
8.3#10 in call center softwareFrom ₹5,000 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | MyOperator |
|---|---|---|
| Company legal name | Crunchbase identifies the legal name as Salesforce, Inc. | The maker is Voicetree Technologies Pvt Ltd. |
| Company size | LinkedIn lists Salesforce as a public company with 10,001+ employees. | The company says it has more than 250 professionals; YourStory lists 251–500 employees. |
| Documentation depth | Salesforce provides product Help articles, setup guides, developer documentation, SDK references and testing documentation. | The help center contains endpoint references, authentication tables, setup procedures and integration guides, including Zoho CRM. |
| Founded | 1999 | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.1 out of 5 from 71 reviews. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.2 out of 5 from 69 reviews, with 82% of reviewers recommending it. |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 1.2 out of 5 from 110 reviews; Trustpilot shows 64% five-star and 20% one-star reviews. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
MyOperator plans
- Sedan₹5,000 a month
- SUV₹15,000 a month
- Enterprise—
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick MyOperator if…
It may suit businesses coordinating phone, WhatsApp, and bot-based customer conversations. The listed integrations and human handovers may be useful to teams routing leads and support conversations across channels.