Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Luware Nimbus
Luware Nimbus
8.1#14 in call center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Luware Nimbus |
|---|---|---|
| Company size | LinkedIn lists Salesforce as a public company with 10,001+ employees. | LinkedIn lists Luware as privately held, headquartered in Zurich, founded in 2010 and employing 51–200 people. |
| Founded | 1999 | 2010 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Zurich, Switzerland |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.4 out of 5 from 7 reviews |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.4 out of 5 from 8 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 72 ratings for Salesforce Agentforce. | No reviews yet; the product page reports no peer rating |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.4 out of 5 from 7 reviews |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 3.8 out of 5 from 2 reviews |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Luware Nimbus plans
- Nimbus CapturePriced on request
- Advanced RoutingPriced on request
- Contact CenterPriced on request
- Attendant ConsolePriced on request
- Enterprise RoutingPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Luware Nimbus if…
Nimbus suits organizations running customer-facing or internal service operations, from helpdesks and receptions to large contact centers. It is aimed at teams using Microsoft Teams that need call routing, digital channels, and workflow analytics.