Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Dialpad Workforce Management
Dialpad Workforce Management
6.7#11 in contact center workforce management softwareFrom $95 a monthAndroidiOSWebExtension
VisitWhat both publish
| Fact | Agentforce Contact Center | Dialpad Workforce Management |
|---|---|---|
| Founded | 1999 | 2011 |
| Headquarters | San Francisco, California, United States | San Ramon, California, USA |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Dialpad Workforce Management plans
- Dialpad Support Essentials$95 a month
- Dialpad Support Advanced$135 a month
- Dialpad Support Premium$170 a month
- Dialpad Support EnterprisePriced on request
- Dialpad Workforce Management (standalone)Priced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Dialpad Workforce Management if…
It suits contact-center teams that need to forecast demand, schedule agents and monitor adherence and productivity across multiple channels. It is available as an add-on for Dialpad Support users or as a standalone product through a Customer Success Manager.