Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Dialpad Support
Dialpad Support
8.4#7 in call center softwareFrom $8,095 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Dialpad Support |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Dialpad states that it is SOC 2 Type II compliant, offers HIPAA-ready products with a BAA, and supports GDPR requirements through retention policies, data-subject requests, and consent mechanisms. |
| Data storage | Salesforce says Agentforce itself does not store customer data; data remains in underlying Salesforce services such as Sales Cloud, Service Cloud or Data Cloud. | Permanent customer data such as contact lists, call records, recordings, and transcripts is stored in the United States via Google Cloud Platform and backed up daily. |
| Founded | 1999 | 2011 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | San Ramon, California, USA |
| Paid from | 75 | 80 |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Dialpad Support plans
- Essentials$8,095 a month
- Advanced—
- Premium—
- EnterprisePriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Dialpad Support if…
It suits customer support teams that need voice and digital channels, supervisory tools, and workforce management. It may also fit teams seeking configurable routing and integrations with the listed CRM and service platforms.