Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Daktela Contact Center
Daktela Contact Center
7.9#17 in call center softwareFrom €12 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Daktela Contact Center |
|---|---|---|
| Founded | 1999 | 2005 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Prague, Czech Republic |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Daktela Contact Center plans
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Daktela Contact Center if…
Daktela suits customer service teams that want to manage voice and digital channels alongside helpdesk and reporting tools. It may also fit organizations that need integrations or API access and support across mobile and desktop clients.