Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Call Optix
Call Optix
6.4#9 in customer service qa softwareFrom $149 a monthWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Call Optix |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Compliance Monitoring is an optional add-on that checks calls against defined rules and supports script adherence scoring, disclosure detection, and audit-ready call archives. |
| Headquarters | San Francisco, California, United States | The privacy policy gives the company location as Sector 118, Mohali, Punjab, India. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Call Optix plans
- Starter$149 a month
- Growth$599 a month
- Scale$1,499 a month
- EnterprisePriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Call Optix if…
Call Optix is suited to sales teams, call centers, customer success teams, and small businesses seeking call analysis and coaching workflows. Businesses needing script checks can consider its optional compliance add-on.