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Activechat vs Voiceflow

Activechat

5.9#28 in ai customer service agents$3,995 one-time
WebAPISelf-hosted
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Voiceflow logo

Voiceflow

9.0#1 in chatbot buildersFrom $972 a year
Free planAndroidiOSWebAPI
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What both publish

FactActivechatVoiceflow
ChannelsThe site lists website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email as supported customer channels.Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API.
IntegrationsThe integrations page names Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce among its native integrations.Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio.
Intended usersThe company says its tools are designed for contact centers and customer support teams, with automation intended to free agents from repetitive work.The product is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients.
ProductActivechat describes itself as a customer service automation platform for contact centers and customer service teams.Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages.

Activechat plans

  • Company License$3,995, paid once
  • Developer License$9,995, paid once

Voiceflow plans

  • StarterFree
  • Agencies & PartnersFree
  • Pro$120 a month
  • Business$500 a month
  • Pro$972 a year
  • EnterprisePriced on request

Pick Activechat if…

You want what its maker publishes above — check its page for the details.

Pick Voiceflow if…

Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.

Charts they share