Zyene Reviews
Zyene Reviews is a web and API SaaS platform for local businesses managing online reputation and customer feedback.
What Zyene Reviews is
Zyene Reviews is a web and API SaaS platform for local businesses managing online reputation and customer feedback. It brings Google Business Profile, Facebook and Yelp reviews into one workspace. Businesses can send branded requests by email, SMS, shareable link or QR code, then edit AI reply drafts or enable automatic replies for eligible new Google reviews in a selected tone. Its dashboard includes analytics, team alerts and competitor tracking. Negative Feedback Shield provides a private path for service recovery without blocking legitimate public reviews. The REST API can send review requests, list reviews and retrieve aggregate activity. A generic inbound webhook accepts events from webhook-capable systems, while Square is available in early access for enabled accounts. Paid accounts can embed review carousels or badges showing selected public reviews rated four stars or higher. Starter costs $29.99 a month for one location and up to five team members; Professional costs $59.99 a month for up to three locations. Enterprise offers unlimited locations with custom terms.
Good
- Unifies Google, Facebook and Yelp reviews
- Sends requests through email, SMS, links and QR codes
- Offers AI-assisted or automatic Google replies
- Includes analytics and competitor tracking
- Provides REST API and inbound webhooks
Watch out
- No free plan
- Starter supports one location
- Starter allows up to five team members
- Square integration is early access
Who it suits
It suits restaurants, dental offices, auto shops, salons and other local businesses that depend on customer reviews. API and webhook access also suits teams connecting review activity to other systems.
Verdict
Zyene Reviews combines review collection, response tools, analytics and integrations for local businesses. Its plans scale from one location to unlimited locations, while the paid-only model and location limits matter when choosing a tier.
Plans and prices
From Zyene Reviews's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $29.99 a month | 1 business location · 500 email requests/month · 500 SMS requests/month · 1,500 AI customer review drafts/month · up to 5 team members · Billed monthly. Cancel anytime. |
| Professional | $59.99 a month | Up to 3 locations · 700 email requests/month/location · 700 SMS requests/month/location · 2,000 AI customer review drafts/month/location · up to 15 team members · Billed monthly. Cancel anytime. |
| Enterprise | Priced on request | Unlimited locations · unlimited email, SMS, and link requests · unlimited AI/smart replies (contract terms) · custom integrations and SSO (as agreed) · Let’s talk |
The facts
Each one read from Zyene Reviews's own pages, with the date it was checked.
What it does
- AI replies
- Users can edit AI reply drafts or enable automatic replies to eligible new Google reviews in a selected tone.checked 8 Oct 2001
- Analytics
- The product includes a dashboard with analytics, team alerts, and competitor tracking.checked 8 Oct 2001
- API
- The REST API supports sending review requests, listing reviews, and retrieving aggregate review and request activity.checked 8 Oct 2001
- Audience
- The product is described as serving restaurants, dental offices, auto shops, salons, and other local businesses that rely on customer reviews.checked 8 Oct 2001
- Google data
- The company says it connects to Google Business Profile through Google's official OAuth authorization and follows the Google API Services User Data Policy, including Limited Use requirements.checked 8 Oct 2001
- Integrations
- A generic inbound webhook can accept customer events from webhook-capable systems, including a DIY Zapier webhook step; there is no Zapier Marketplace app.checked 8 Oct 2001
- Limits
- The Professional plan supports up to three locations with independent limits per location, while Enterprise offers unlimited locations with custom limits.checked 8 Oct 2001
- Privacy and feedback
- Negative Feedback Shield provides a private feedback path for service recovery and does not block legitimate public reviews.checked 8 Oct 2001
- Purpose
- Zyene Reviews is a SaaS platform for local businesses to manage online reputation and customer feedback.checked 8 Oct 2001
- Review requests
- Businesses can send branded review requests by email, SMS, shareable link, or QR code.checked 8 Oct 2001
- Review sources
- It syncs Google Business Profile, Facebook, and Yelp reviews into a unified workspace.checked 8 Oct 2001
- Square
- Square is available in early access for enabled accounts and can use supported payment events to start review requests.checked 8 Oct 2001
- Widgets
- Paid accounts can embed a customizable review carousel or badge showing selected public reviews rated four stars or higher.checked 8 Oct 2001
Money
- Trial and cancellation
- Starter and Professional include a seven-day full-access trial, and subscriptions can be canceled from billing settings.checked 8 Oct 2001
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