Zalio
Zalio is web-based CRM software for independent gyms, combining member-retention signals with lead follow-up.
What Zalio is
Zalio is web-based CRM software for independent gyms, combining member-retention signals with lead follow-up. It examines attendance changes, engagement, payment friction and recent conversations to identify members who may leave and explain the signal. Website, social, referral and other enquiries enter one pipeline with fast-response workflows. Zalio can begin routine conversations while giving staff context when human judgment is needed. It works alongside existing membership and booking tools, with integrations configured for each gym. The company says its team builds the workspace, connects lead sources and writes initial messages, with most gyms live within five business days. Gyms retain ownership of data and conversations, while access, consent, retention and integration permissions are documented during setup. Zalio says credentials are encrypted at rest, communications use TLS, and personal information is not sold.
Good
- Combines retention and lead CRM functions
- Tracks multiple churn signals with explanations
- Centralizes inbound leads in one pipeline
- Works with existing membership tools
- 7-day trial and monthly cancellation
Watch out
- No free plan
- Web platform only
- Most gyms’ setup takes up to five business days
Who it suits
Zalio suits independent gyms seeking one system for retention monitoring, lead capture and follow-up automation. It is designed for teams willing to use a paid, web-based CRM alongside existing gym systems.
Verdict
Zalio brings gym retention indicators and lead workflows into one web CRM. Its paid monthly plan, trial period and configured onboarding make the pricing and setup model clear for prospective gyms.
Plans and prices
From Zalio's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Zalio CRM | $299 a month | Retention signals and member follow-up · Lead inbox and fast-response workflows · per month; cancel anytime, no lock-in contract |
The facts
Each one read from Zalio's own pages, with the date it was checked.
What it does
- Churn signals
- It combines attendance changes, engagement, payment friction and recent conversations to identify members who may leave and explain why they surfaced.checked 3 Oct 2026
- Data control
- The company says the gym owns its data and conversations, and documents data access, consent, retention and integration permissions during setup.checked 3 Oct 2026
- Founder
- Zack Leaudais is Zalio’s founder and a co-owner of Momentum Health + Fitness on the Central Coast of New South Wales.checked 3 Oct 2026
- Human review
- The product starts routine conversations and gives staff context for situations that need human judgment and relationships.checked 3 Oct 2026
- Integrations
- Available integrations are configured to match each gym’s current setup, and Zalio works alongside existing membership and booking tools.checked 3 Oct 2026
- Intended customers
- Zalio says it is built for independent gyms and describes the product as a retention and lead CRM.checked 3 Oct 2026
- Lead follow-up
- Zalio brings website, social, referral and other inbound enquiries into one pipeline and supports fast-response workflows.checked 3 Oct 2026
- Privacy
- Zalio says it does not sell personal information and may process information outside Australia using appropriate safeguards where required.checked 3 Oct 2026
- Privacy rights
- Users may request access, correction or deletion of personal information by emailing [email protected].checked 3 Oct 2026
- Product
- Zalio is gym software that combines retention and lead follow-up in one CRM.checked 3 Oct 2026
- Security
- Zalio says sensitive credentials and connected-service secrets are encrypted at rest and communications use TLS encryption in transit.checked 3 Oct 2026
- Setup
- Zalio says its team builds the workspace, connects lead sources and writes initial messages, with most gyms live inside five business days.checked 3 Oct 2026
- Support
- Privacy and terms questions can be sent to [email protected].checked 3 Oct 2026
The company
- Headquarters
- Central Coast of New South Wales, Australiachecked 28 Sep 2026
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