Wellbeing Solutions EAP
Wellbeing Solutions EAP is an employee assistance service for organisations and their employees.
What Wellbeing Solutions EAP is
Wellbeing Solutions EAP is an employee assistance service for organisations and their employees. It provides confidential counselling, advice and support for mental, emotional and general psychological wellbeing, including work and personal concerns. Employees can use a dedicated helpline, live chat, email or online portal. A UK-based call centre operates 365 days a year with specialist counsellors and advisors available 24/7. Telephone and face-to-face counselling are included, with six sessions per employee per issue in both Essential EAP and Premier EAP. Premier also adds video, in-person and live-chat counselling, plus couples and family therapy. Immediate family members can access the service. Support includes financial and legal help, work-life support, crisis support, managers’ advice and coaching, and referral assistance. Organisations receive quarterly reports on issue types, utilisation and general feedback. Android, iOS and web access are supported. Pricing is on request, with 12-, 36- and 60-month contract options.
Good
- 24/7 UK-based specialist counsellor access
- Helpline, chat, email and portal channels
- Six counselling sessions per issue
- Immediate family access included
- Manager advice and coaching available
Watch out
- No free plan or free trial
- Pricing requires a quote
- Contracts start at 12 months
Who it suits
It suits organisations seeking confidential employee wellbeing support for staff and eligible immediate family members. Managers can also use coaching, advice and referral support.
Verdict
Wellbeing Solutions EAP combines round-the-clock access, multiple contact channels and counselling options for workplace and personal concerns. Premier adds broader counselling formats and family therapy, while organisations receive regular usage reporting.
Plans and prices
From Wellbeing Solutions EAP's own pricing page, checked 7 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Essential EAP | Priced on request | 6 counselling sessions per employee per issue · quote required |
| Premier EAP | Priced on request | 6 counselling sessions per employee per issue · quote required |
The facts
Each one read from Wellbeing Solutions EAP's own pages, with the date it was checked.
What it does
- Access channels
- Employees can reach the service through a dedicated helpline, live chat, email or online portal.checked 7 Oct 2001
- Additional services
- The wider wellbeing offering includes critical incident response, neurodiversity support, wellbeing education and Mental Health First Aid training.checked 7 Oct 2001
- Always-on support
- Its UK-based call centre is open 365 days a year and staffed 24/7 by specialist counsellors and advisors.checked 7 Oct 2001
- Confidentiality
- The FAQ says information about an individual using the service is not shared with their employer or anyone else without explicit consent.checked 7 Oct 2001
- Contract terms
- The company lists 12-, 36- and 60-month contract options for its EAP services.checked 7 Oct 2001
- Counselling
- The EAP offers telephone and face-to-face counselling, and the Premier package adds video, in-person and live-chat counselling.checked 7 Oct 2001
- Family access
- Employees’ immediate family members can access EAP services, and the Premier package includes couples and family therapy.checked 7 Oct 2001
- Intended customers
- The EAP is offered to organisations and their employees, with the company describing its packages as tailored to organisations’ needs.checked 7 Oct 2001
- Management support
- The EAP includes managers’ advice, coaching and a referral helpline to support team wellbeing.checked 7 Oct 2001
- Pricing
- The Essential and Premier package pages direct prospective customers to request a quote and show no prices.checked 7 Oct 2001
- Privacy safeguards
- The privacy policy says internet transmissions are encrypted using SSL/TLS and access to personal information is restricted to authorised personnel.checked 7 Oct 2001
- Purpose
- The EAP provides confidential counselling, advice and support for employees’ mental, emotional and general psychological wellbeing, including work and personal issues.checked 7 Oct 2001
- Reporting
- Organisations of all sizes receive quarterly management information reports covering issue types, utilisation rates and general feedback.checked 7 Oct 2001
The company
- Founded
- 2001checked 28 Sep 2001
- Headquarters
- United Kingdomchecked 28 Sep 2001
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