Walkabout Software
Walkabout Software is field service management software built for the appliance industry.
What Walkabout Software is
Walkabout Software is field service management software built for the appliance industry. Its scheduler uses a live interactive map and supports drive-time calculation, route sorting, route locking, and maintenance plans. The My Walkabout App runs on iOS and Android and supports payment processing, signatures, unlimited photos, GPS directions, offline use, and emailed invoices. Customer management covers contacts, addresses, equipment, service history, accounts receivable, payments, terms, and scheduled maintenance enrollment. Inventory tools include a master pricebook with 78,000 known appliance part numbers, warehouse organization, barcode workflows, cycle counts, and transaction logs. Purchase-order tools cover stock and service-call orders, consolidation, reconciliation, shipment tracking, returns, and warehouse transfers. Reporting includes month-end reports and more than 50 operational and analytical report options. Listed integrations include ServiceBench, ServicePower, fleet tracking, Verizon Connect, and QuickBooks. The subscription includes every feature, with pricing on request and a 30-day free trial offered through a demo. Fleet tracking logs the last known location but does not store a historical location log.
Good
- Appliance-focused field service management
- Mobile app supports offline use
- Pricebook lists 78,000 known appliance part numbers
- More than 50 reporting options
- Includes frequent updates at no additional cost
Watch out
- Pricing is on request
- No free plan
- Fleet tracking does not store historical location logs
Who it suits
It is aimed at appliance-service repair businesses and the owners, technicians, customer service representatives, dispatchers, and inventory managers within them. It may suit teams that need scheduling, work orders, parts inventory, and mobile technician tools.
Verdict
Walkabout brings scheduling, technician tools, customer records, inventory, purchasing, and reporting into an appliance-service workflow. Prospective users can request a demo and 30-day trial; note that its fleet tracking retains only the last known location.
Plans and prices
From Walkabout Software's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Subscription | Priced on request | Every feature included with subscription |
The facts
Each one read from Walkabout Software's own pages, with the date it was checked.
What it does
- Customer management
- Customer management includes contacts, addresses, equipment, service history, accounts receivable, payments, terms and scheduled maintenance enrollment.checked 1 Oct 2026
- Fleet location data
- For fleet tracking, My Walkabout logs the last known location and does not store a historical location log.checked 1 Oct 2026
- Integrations
- Listed integrations include ServiceBench, ServicePower, automated text and voice confirmations, My Walkabout Fleet Tracking, Verizon Connect and QuickBooks.checked 1 Oct 2026
- Inventory
- The master pricebook includes 78,000 known appliance part numbers, with warehouse organization, barcode workflows, cycle counts and transaction logs.checked 1 Oct 2026
- Product focus
- Walkabout is field service management software built for the appliance industry.checked 1 Oct 2026
- Purchasing
- Purchase-order tools support stock and service-call orders, consolidation, reconciliation, shipment tracking, returns and warehouse transfers.checked 1 Oct 2026
- Reporting
- Walkabout provides month-end reports and more than 50 operational and analytical report options.checked 1 Oct 2026
- Scheduling
- The scheduler uses a live interactive map and supports drive-time calculation, route sorting, route locking and maintenance plans.checked 1 Oct 2026
- Security
- Walkabout says it follows generally accepted industry standards and commercially reasonable means to protect personal information, while noting that absolute security cannot be guaranteed.checked 1 Oct 2026
- Support
- Support includes live phone and email assistance, hundreds of knowledge articles, release notes, a video library, live web training and data conversion.checked 1 Oct 2026
- Target users
- The product is presented for owners, technicians, customer service representatives, dispatchers and inventory managers in the service repair industry.checked 1 Oct 2026
- Updates
- Frequent updates are provided at no additional cost.checked 1 Oct 2026
The company
- Headquarters
- Cincinnati, Ohio, United Stateschecked 28 Sep 2026
Where it runs
- Technician app
- My Walkabout App supports iOS and Android, payment processing, signatures, unlimited photos, GPS directions, offline use and emailed invoices.checked 1 Oct 2026
Money
- Trial
- The site invites prospects to schedule a demo and receive a 30 day free trial.checked 1 Oct 2026
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