WaitQ
WaitQ is a cloud-based queue management system for physical businesses handling customer flow across locations.
What WaitQ is
WaitQ is a cloud-based queue management system for physical businesses handling customer flow across locations. Its dashboard brings walk-ins and appointments together, while a branded check-in page lets customers join a queue, place a pickup order, or book through one link. Customers can reach that page by QR code, kiosk or tablet, website, Google Business Profile, or social media link. Notifications include push, SMS, WhatsApp, and email; SMS and WhatsApp are supported in 60+ countries, while push and email are available everywhere. Analytics track customer counts, no-show rates, average wait times, and historical comparisons. WaitQ serves businesses such as barbershops, salons, hotels, restaurants, retail, and events, and runs on Android, iOS, and web. A 7-day trial is available, but there is no free plan.
Good
- Combines walk-in queues and appointments in one dashboard.
- Check-in works through QR codes, kiosks, websites, and social links.
- Offers push, SMS, WhatsApp, and email notifications.
- Tracks no-shows, customer counts, and average wait times.
Watch out
- No free plan; a 7-day trial is available.
- Starter includes one location and five staff accounts.
- Starter includes 100 SMS/WhatsApp credits monthly.
Who it suits
WaitQ suits physical businesses that need to coordinate walk-ins, appointments, and customer check-in across locations. Its listed business types include salons, restaurants, hotels, retail, and events.
Verdict
WaitQ combines queue and booking tools with multiple check-in routes and notification options. Buyers should weigh the paid plans' location, staff, messaging-credit, and analytics limits against their needs.
Plans and prices
From WaitQ's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $27 a month | 1 location · 5 staff accounts · Unlimited waitlist visits and bookings · 100 SMS/WhatsApp credits/month · 30 days analytics · billed annually |
| Grow | $49 a month | 2 locations · 20 staff accounts · Unlimited waitlist visits, bookings, and guest lists · 400 SMS/WhatsApp credits/month · 60 days analytics · billed annually |
| Business | $119 a month | 5 locations · Unlimited staff, waitlist visits, bookings, and guest lists · 1000 SMS/WhatsApp credits/month · 90 days analytics · Priority support and onboarding call · billed annually |
The facts
Each one read from WaitQ's own pages, with the date it was checked.
What it does
- Analytics
- WaitQ tracks customer counts, no-show rates, and average wait times, with historical reports for comparing time periods.checked 8 Oct 2026
- Combined queue and booking
- Businesses can manage walk-ins and appointments side-by-side from one dashboard.checked 8 Oct 2026
- Customer check-in
- A branded check-in page lets customers join a queue, place a pickup order, or book from one link.checked 8 Oct 2026
- Data processing
- For most business waitlists, the business is the data controller and WaitQ acts as processor; WaitQ says it enters into a DPA where applicable.checked 8 Oct 2026
- Data retention
- The privacy policy states that end-user waitlist or queue data is typically retained for up to 90 days after joining, unless the business deletes it earlier or a longer period is needed for specified reasons.checked 8 Oct 2026
- Integrations
- The privacy policy names Google and Reserve with Google as distribution, search, marketplace, or reservation partners that may be enabled or requested by business customers.checked 8 Oct 2026
- Limits
- The pricing page lists 1, 2, and 5 included locations for Starter, Grow, and Business respectively, and says additional locations on Grow and Business cost $20/month each.checked 8 Oct 2026
- Notifications
- WaitQ supports push, SMS, WhatsApp, and email notifications; SMS and WhatsApp are supported in 60+ countries, while email and push are available everywhere.checked 8 Oct 2026
- Purpose
- WaitQ is a cloud-based queue management system for physical businesses to manage customer flow across locations.checked 8 Oct 2026
- Security and privacy
- WaitQ says it uses access controls, least-privilege practices, encryption in transit, and monitoring to protect personal data.checked 8 Oct 2026
- Support
- The Business plan includes priority support and an onboarding call; Starter and Grow list standard email support.checked 8 Oct 2026
- Ways to check in
- Customers can reach the check-in page through QR codes, kiosks or tablets, websites, Google Business Profile, and social media links.checked 8 Oct 2026
- Who it serves
- WaitQ describes itself as queue and appointment software for SMBs and highlights barbershops, events, salons, hotels, restaurants, retail, and services.checked 8 Oct 2026
The company
- Founded
- 2025checked 28 Sep 2026
- Headquarters
- Portugalchecked 28 Sep 2026
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