Verint Desktop Intelligence

What Verint Desktop Intelligence is

Verint Desktop Intelligence captures activity across agent desktops and converts application interactions, field entries, and workflow steps into structured data for analysis and AI use. Desktop Activity Bot records activity without triggers, templates, or manual workflow setup. Process Discovery Bot identifies tasks, maps how they are performed, reveals variations, and recommends improvements with estimated time savings. It also creates visual process maps and highlights improvement opportunities from captured activity. Supervisors can see where agents move efficiently between applications and where they encounter difficulty. Captured activity can support Verint Quality Bot, Coaching Bot, Wrap-Up Bot, Agent Copilot, and other Verint AI capabilities. PCI-scoped data is excluded at the endpoint, while common PII patterns are redacted before data leaves the desktop; organizations can extend redaction settings. The web product is sold through contact sales or a demo request, with pricing and trial terms not listed.