Verifi
Verifi provides post-purchase payment protection and dispute management for merchants, issuers, and acquirers.
What Verifi is
Verifi provides post-purchase payment protection and dispute management for merchants, issuers, and acquirers. Its services aim to clarify transactions, prevent disputes from becoming chargebacks, resolve disputes, and recover revenue lost to chargebacks. Order Insight shares transaction details with cardholders and issuers, and can provide a digital receipt in a mobile banking app or online portal. Its Systematic Dispute Deflection uses Visa Compelling Evidence 3.0 to address qualifying first-party-misuse disputes before a chargeback is issued. CDRN gives merchants 72 hours to initiate a cardholder credit for Visa and non-Visa transaction disputes before a chargeback is filed. Rapid Dispute Resolution automatically resolves Visa disputes through a customizable decision engine; its Decision API lets merchants set rules for which cases to accept. Verifi also offers dispute alerts, an evidence builder, and chargeback representment managed by its dispute experts. It says its solutions cover all major card brands and that its network includes Visa, Mastercard, Discover, and American Express. Founded in 2005, Verifi is based in Los Angeles. It is paid software for web and API use, with pricing available on request.
Good
- Order Insight can show purchase details and digital receipts.
- CDRN allows credits before chargebacks are filed.
- RDR automatically resolves Visa disputes.
- The Decision API supports custom case rules.
- Solutions cover all major card brands.
Watch out
- Pricing is available on request.
- Contact hours are Monday through Friday, 9 AM to 5 PM ET.
- Order Insight Express is listed for BigCommerce; other platform partners are under evaluation.
Who it suits
Verifi is aimed at merchants, issuers, and acquirers managing payment disputes, including omnichannel and ecommerce merchants. Its stated client range runs from startups to Fortune 500 companies.
Verdict
Verifi combines tools for preventing and resolving disputes, with options for automated handling and custom decision rules. Its pricing is not published, so organizations need to request it to assess fit and cost.
The facts
Each one read from Verifi's own pages, with the date it was checked.
What it does
- Audience
- Verifi says its clients range from startups to Fortune 500 companies and include omnichannel and ecommerce merchants.checked 8 Oct 2001
- Automated dispute deflection
- Order Insight’s Systematic Dispute Deflection uses Visa Compelling Evidence 3.0 to help deflect disputes before a chargeback is issued.checked 8 Oct 2001
- Automated resolution
- RDR automatically resolves Visa disputes through a customizable decision engine that credits the cardholder before a chargeback is initiated.checked 8 Oct 2001
- Cardholder experience
- Order Insight can provide a digital receipt through a cardholder’s mobile banking app or online portal.checked 8 Oct 2001
- Decision API
- The RDR Decision API lets merchants apply custom logic and rules to decide which cases to accept.checked 8 Oct 2001
- Digital receipts
- Order Insight can show cardholders purchase information and a digital receipt in their mobile banking app or online portal.checked 8 Oct 2001
- Dispute deflection
- Order Insight’s Systematic Dispute Deflection uses Visa Compelling Evidence 3.0 to deflect qualifying first-party-misuse disputes before a chargeback is issued.checked 8 Oct 2001
- Dispute prevention
- Order Insight shares enhanced transaction details with cardholders and issuers to help prevent disputes before a chargeback is triggered.checked 8 Oct 2001
- Dispute resolution
- CDRN lets merchants initiate a cardholder credit within 72 hours to resolve Visa and non-Visa transaction disputes before a chargeback is filed.checked 8 Oct 2001
- Integration
- Order Insight Express can be activated through the BigCommerce app store; Verifi says it is evaluating additional ecommerce platform partners.checked 8 Oct 2001
- Issuer support
- Order Insight gives issuer call center agents enhanced transaction details through a back-end banking platform.checked 8 Oct 2001
- Network coverage
- Verifi says its solutions are available for all major card brands and that its dispute resolution network includes Visa, Mastercard, Discover, and American Express.checked 8 Oct 2001
- Networks
- Verifi says its dispute resolution solutions access issuers across Visa, Mastercard, Discover, and American Express networks.checked 8 Oct 2001
- Prevention
- Order Insight shares enhanced transaction details with cardholders and issuers to help clarify purchases and prevent disputes.checked 8 Oct 2001
- Product
- Verifi provides post-purchase solutions to prevent and resolve disputes and recover revenue lost to chargebacks.checked 8 Oct 2001
- Rapid Dispute Resolution
- RDR automatically resolves Visa disputes using a customizable decision engine that credits the cardholder before a chargeback is initiated.checked 8 Oct 2001
- Representment
- Verifi’s dispute experts manage chargeback representment to maximize wins and recover revenue.checked 8 Oct 2001
- Resolve disputes
- CDRN gives merchants 72 hours to initiate a cardholder credit for Visa and non-Visa transaction disputes before a chargeback is filed.checked 8 Oct 2001
- Security and compliance
- Verifi states that it is certified as compliant with applicable PCI DSS standards and can provide its current PCI Attestation of Compliance on written request.checked 8 Oct 2001
- Support
- Verifi lists contact hours as Monday through Friday, 9 AM to 5 PM ET.checked 8 Oct 2001
- What it does
- Verifi provides post-purchase payment protection and dispute management services for merchants, issuers, and acquirers.checked 8 Oct 2001
The company
- Company
- Verifi says it was founded in 2005 and is based in Los Angeles, California.checked 8 Oct 2001
- Founded
- 2005checked 28 Sep 2001
- Headquarters
- Los Angeles, California, United Stateschecked 28 Sep 2001
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