UserInsight
UserInsight combines product usage signals with feedback, support tickets, reviews, and surveys to show why users churn and what to build next.
What UserInsight is
UserInsight combines product usage signals with feedback, support tickets, reviews, and surveys to show why users churn and what to build next. It proactively identifies churn reasons, feature requests, funnel friction, sentiment, and recurring themes without requiring written queries. Every insight links to the tickets, reviews, surveys, or events behind it. Named source integrations include Amplitude, Mixpanel, PostHog, Zendesk, Intercom, Help Scout, Typeform, Delighted, and G2. The service is presented as a shared insight layer for product, growth, and customer experience teams. The maker says data is aggregate and consented, exposes no PII, and does not replay individual raw sessions. Plans include retention, revenue, and cohort analysis. There is no free plan, although an interactive homepage demo is described as free to try.
Good
- Proactive churn and feature-request findings
- Evidence links on every insight
- Unifies many named data sources
- Aggregate, consented data with no PII
- API access on Scale
Watch out
- No free plan
- Starter costs $239 a month
- Enterprise limits sources and products
- Setup waits for enough data to cluster
Who it suits
It suits product, growth, and customer experience teams combining analytics with customer feedback. Teams needing traceable insights and shared workspaces may find its source links useful.
Verdict
UserInsight turns mixed product and customer signals into linked, proactive findings. Its paid plans and data-availability setup are important considerations before adoption.
Plans and prices
From UserInsight's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $239 a month | 1 product · 3 to 4 sources · AI churn and feature-request surfacing · sentiment and theme tracking · aggregate, consented, no PII · Billed monthly, cancel anytime |
| Growth | $719 a month | All sources unified · multiple products · proactive auto-insights and alerts · integrations and shared workspaces · evidence trace on every insight · Billed monthly, cancel anytime |
| Scale | $1,799 a month | AI insight routing · cross-team workspaces · API · SSO · higher volume · everything in Growth · Billed monthly, cancel anytime |
| Enterprise | $2,998 a month | Up to 80 products · 400 sources each · SAML and SCIM · custom taxonomy · DPA and GDPR controls · dedicated customer success manager · Billed monthly, cancel anytime |
The facts
Each one read from UserInsight's own pages, with the date it was checked.
What it does
- API
- The pricing page lists API access on the Scale plan.checked 7 Oct 2026
- Automated findings
- It surfaces churn reasons, feature requests, funnel friction, sentiment, and recurring themes proactively, without requiring users to write queries.checked 7 Oct 2026
- Compliance
- The maker describes UserInsight as GDPR-friendly and lists DPA and GDPR controls on its Enterprise plan.checked 7 Oct 2026
- Enterprise limits
- The pricing page lists Enterprise for up to 80 products and 400 sources each, with SAML, SCIM, a DPA, GDPR controls, and a dedicated customer success manager.checked 7 Oct 2026
- Evidence
- The product links each insight to the source tickets, reviews, surveys, and events behind it.checked 7 Oct 2026
- Integrations
- The features page names Amplitude, Mixpanel, PostHog, Zendesk, Intercom, Help Scout, Typeform, Delighted, and G2 as examples of source tools or feeds it can unify.checked 7 Oct 2026
- Privacy
- The maker says the product uses aggregate, consented data, exposes no PII, and does not replay individual raw sessions.checked 7 Oct 2026
- Product
- UserInsight combines product usage data with feedback, support tickets, reviews, and surveys to surface reasons users churn and what to build next.checked 7 Oct 2026
- Setup
- The FAQ says users confirm their work email with a code, connect their sources, and receive insights once enough data is available to cluster.checked 7 Oct 2026
- Support
- Scale includes priority support, while Enterprise includes a dedicated customer success manager.checked 7 Oct 2026
Money
- Free access
- There is no free plan; the maker describes the interactive demo on the homepage as a free way to try the product.checked 7 Oct 2026
The company
- Teams
- The product is presented for product, growth, and customer experience teams working from a shared insight layer.checked 7 Oct 2026
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