UserDeck
The facts below are what the maker publishes about UserDeck, checked and dated. Our editors have not written about it yet.
Plans and prices
From UserDeck's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $10 a month | 1 guide · 25,000 pageviews per month · 2 team members · billed monthly |
| Basic | $25 a month | 3 guides · 100,000 pageviews per month · 5 team members · billed monthly |
| Plus | $50 a month | 5 guides · 250,000 pageviews per month · 10 team members · billed monthly |
| Pro | $100 a month | 10 guides · 500,000 pageviews · 15 team members · billed monthly |
The facts
Each one read from UserDeck's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 20 Sep 2026
- Automatic tickets
- New support emails and web activity can automatically create tickets.checked 11 Oct 2026
- Content tools
- Guides includes a WYSIWYG editor with HTML and Markdown support, drag-and-drop article organization, layout tools, and usage analytics.checked 11 Oct 2026
- Conversations
- Conversations is ticketing software that works over email and embeds into an existing website.checked 11 Oct 2026
- Customer communication
- Customers can send support messages from a website widget and view and reply to tickets through a portal widget.checked 11 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Customer profiles
- Customer profiles store customizable metadata, and webhooks can retrieve custom data from existing or third-party systems such as billing products.checked 11 Oct 2026
- Data handling
- The privacy policy says UserDeck does not sell personal data, may share it with service partners, and customers retain rights to their data.checked 11 Oct 2026
- Guides knowledge base
- Guides is an installable knowledge base widget that inherits a website’s layout and styling and stays up to date with the latest content.checked 11 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Integrations
- The Conversations page says webhooks can retrieve custom data from third-party systems, including billing products.checked 11 Oct 2026
- Product
- UserDeck provides an installable widget for embedding chat, an inline knowledge base, and contact forms on an existing website.checked 11 Oct 2026
- Security
- The privacy policy says security procedures include encryption to protect sensitive data where appropriate.checked 11 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- Target users
- UserDeck describes its intended audience as anyone with a website who wants to support site visitors.checked 11 Oct 2026
The company
- Company history
- The site footer displays © 2014–2026 UserDeck.checked 11 Oct 2026
- Team collaboration
- Team members can share tickets, assign them to users, and organize them with statuses and tags.checked 11 Oct 2026
Money
- Free access
- The site invites visitors to get started for free, and the privacy policy says trial accounts are not required to enter a credit card until the trial expires.checked 11 Oct 2026
- Free plan
- Nochecked 20 Sep 2026
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