Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs UserDeck
What both publish
| Fact | Chatwoot | UserDeck |
|---|---|---|
| Free plan | Yes | No |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | UserDeck provides an installable widget for embedding chat, an inline knowledge base, and contact forms on an existing website. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The privacy policy says security procedures include encryption to protect sensitive data where appropriate. |
| Team collaboration | The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs. | Team members can share tickets, assign them to users, and organize them with statuses and tags. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
UserDeck plans
- Starter$10 a month
- Basic$25 a month
- Plus$50 a month
- Pro$100 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick UserDeck if…
You want what its maker publishes above — check its page for the details.