UserBob
UserBob is a usability-testing service that recruits people to try an app or website, complete a supplied task, and record their screen with spoken feedback.
What UserBob is
UserBob is a usability-testing service that recruits people to try an app or website, complete a supplied task, and record their screen with spoken feedback. It offers short first-impression studies and longer task-completion studies. Customers can choose web, mobile web, Android app, or iOS app tests, and custom studies can specify video count, duration, demographics, scenario, and tasks. UserBob says an ordinary one-minute test without demographic filters is usually completed in under two hours, while narrower demographic targeting may take longer. Recruitment uses Cloud Research’s Connect and selects testers in the United States and Canada. A REST API can create, start, abort, and retrieve test results, and an agents.json specification describes AI-agent access for creating, managing, and analyzing studies. Videos are stored for 30 days and may then be removed. UserBob supports unmoderated sessions, participant recruitment, and up to nine participants, but not moderated sessions.
Good
- Web, Android, iOS, and mobile-web test options
- Custom demographics, scenarios, tasks, and durations
- REST API for test management and results
- Free plan available
- Redo or full refund promise
Watch out
- Moderated sessions are not supported
- Videos may be removed after 30 days
- Specific demographic targeting may take longer
- Participant limit is nine
Who it suits
UserBob suits teams seeking recruited, unmoderated feedback on websites or mobile apps. It also fits agencies wanting white-label video material and users who need API or AI-agent controls.
Verdict
UserBob combines recruited testers, recorded feedback, multiple test formats, and API controls. Consider it when unmoderated studies and a nine-participant ceiling match your work.
Plans and prices
From UserBob's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Mobile Web — First Impressions | $22.50, paid once | 9 user videos · 1 minute each · $22.50 |
| Web — First Impressions | $30, paid once | 20 user videos · 1 minute each · $30.00 |
| Web — Task Completion | $37.50, paid once | 5 user videos · 5 minutes each · $37.50 |
| Mobile Web — Task Completion | $42.50, paid once | 5 user videos · 5 minutes each · $42.50 |
| iOS App — First Impressions | $45, paid once | 9 iOS user videos · 2 minutes each · $45.00 |
| Android App — First Impressions | $45, paid once | 9 Android user videos · 2 minutes each · $45.00 |
| iOS App — Task Completion | $47.50, paid once | 5 iOS user videos · 5 minutes each · $47.50 |
| Android App — Task Completion | $47.50, paid once | 5 Android user videos · 5 minutes each · $47.50 |
| Custom — Mobile Web, Android, or iOS | — | 1–25 user videos · 1–25 minutes each · custom demographics, scenario, and tasks · View |
| Web — Custom | — | 1–25 user videos · 1–25 minutes each · custom demographics, scenario, and tasks · View |
The facts
Each one read from UserBob's own pages, with the date it was checked.
What it does
- Agencies
- The home page says UX firms can white-label videos and bundle them with their own services.checked 11 Oct 2026
- AI agent access
- UserBob publishes an agents.json specification describing how AI agents can create, manage, and analyze usability tests through its API.checked 11 Oct 2026
- API
- UserBob provides a REST API for creating, starting, aborting, and retrieving usability test results.checked 11 Oct 2026
- Custom tests
- Custom tests allow users to set the number of videos, duration, demographics, scenario, and tasks.checked 11 Oct 2026
- Demographics
- Customers can target testers by demographics, and the support page warns that more specific targeting may take longer to fill.checked 11 Oct 2026
- Mobile coverage
- The test setup page lists mobile web, Android app, and iOS app test options as well as web tests.checked 11 Oct 2026
- Privacy and security
- The privacy policy says sensitive or credit information is encrypted using SSL and transactions are handled by a gateway provider rather than stored or processed on UserBob's servers.checked 11 Oct 2026
- Product
- UserBob recruits people to try an app or website, complete a provided task, and record their screen and spoken feedback.checked 11 Oct 2026
- Security limitation
- The privacy policy says UserBob does not use vulnerability scanning or malware scanning.checked 11 Oct 2026
- Speed
- UserBob says a regular one-minute test without demographic filters is typically completed in less than two hours.checked 11 Oct 2026
- Support and guarantee
- The founder lists email and phone support, and UserBob promises a redo or full refund if a customer is not satisfied.checked 11 Oct 2026
- Testers
- UserBob says it recruits testers through Cloud Research's Connect and selects users from the United States and Canada.checked 11 Oct 2026
- Testing styles
- The site offers short first-impression tests and longer task-completion tests.checked 11 Oct 2026
- Video retention
- The terms state that test videos are stored for 30 days and may be removed after that period.checked 11 Oct 2026
The company
- Headquarters
- Mustang, Oklahoma, United Stateschecked 28 Sep 2026
Alternatives to UserBob
- 1
Userfeel
Free planAndroidiOSWebmacOS8.3From $3,000 a year - 2
Maze
Free planAndroidiOSWebAPI8.1From $99 a month - 3
Ballpark
AndroidiOSWebAPI7.7From $125 a month - 4
PlaybookUX
Free planAndroidiOSWebmacOS7.7From $5,400 a year - 5
UXArmy
Free planAndroidiOSWeb7.6From $29 a month - 6
Lyssna
Free planAndroidiOSWeb7.5From $166 a month