User Sense
User Sense is a platform for UX and market research that combines research tools, participant recruitment, and research services.
What User Sense is
User Sense is a platform for UX and market research that combines research tools, participant recruitment, and research services. Teams can run moderated and unmoderated user tests, interviews, online surveys, card sorting, and tree testing. Analysis tools include transcription, time-stamped notes, highlight clips, sentiment analysis, usability metrics, and exports of recordings, notes, and highlights. Prototype testing works with Figma, Invision, Sketch, Adobe XD, Axure, and Marvel. Website tests cover desktop, tablet, and mobile; app testing supports web and native Android and iOS apps. Testers can participate through the app or a browser without extensions or plug-ins. User Sense recruits B2C and B2B participants across Europe, lists access to 100,000+ participants, and also lets customers invite their own testers. It handles incentives for recruited studies and says participants are paid within two working days of their session. The company says data is stored in Europe and complies with GDPR.
Good
- Supports moderated and unmoderated studies
- Offers multiple research methods
- Tests prototypes from six listed tools
- Recruits B2C and B2B participants across Europe
- Stores data in Europe and says it complies with GDPR
Watch out
- Prices exclude VAT
- Recording add-on costs €15 per use
Who it suits
User Sense suits businesses conducting UX or market research, including Europe-based agencies. It can serve teams that need participant recruitment or want to invite their own testers.
Verdict
User Sense brings study tools, participant recruitment, and research services together, with support for several methods and device types. Its pay-as-you-go platform sessions start at €4, while recruitment and additional services have separate listed rates.
Plans and prices
From User Sense's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Participant recruitment | €3, paid once | Rates starting from € 3 per participant · pricing varies · prices exclude VAT |
| Platform — 100+ sessions | €4, paid once | € 4 per session · pay as you go · prices exclude VAT |
| Platform — 1 to 100 sessions | €10, paid once | € 10 per session · pay as you go · prices exclude VAT |
| Audio, screen and face recording add-on | €15, paid once | € 15 add-on · prices exclude VAT |
| Research service | €1,500, paid once | Rates starting from € 1500 per study · request a free quote · prices exclude VAT |
The facts
Each one read from User Sense's own pages, with the date it was checked.
What it does
- Analysis features
- Features include transcription, time-stamped notes, highlight clips, sentiment analysis, usability metrics and exporting recordings, notes and highlights.checked 7 Oct 2026
- Incentive handling
- For recruited studies, User Sense handles participant incentives and says it pays participants within two working days of their session.checked 7 Oct 2026
- Intended customers
- The platform is presented for businesses conducting UX and market research, and the company says Europe-based agencies are welcome.checked 7 Oct 2026
- Panel size
- The pricing page lists access to 100,000+ participants through recruitment.checked 7 Oct 2026
- Prototype compatibility
- Prototype testing is compatible with Figma, Invision, Sketch, Adobe XD, Axure and Marvel.checked 7 Oct 2026
- Recruitment
- User Sense recruits B2C or B2B participants across Europe, and customers can also invite their own testers.checked 7 Oct 2026
- Research methods
- The platform supports unmoderated and moderated user tests, interviews, online surveys, card sorting and tree testing.checked 7 Oct 2026
- Security and privacy
- User Sense says its data is stored in Europe and that it complies with GDPR.checked 7 Oct 2026
- Support and recruitment quality
- Participants are manually screened, unmoderated recordings are reviewed, and customers can flag issues with moderated sessions or interviews within 24 hours for a no-charge replacement.checked 7 Oct 2026
- What it does
- User Sense describes itself as an all-in-one platform for UX and market research, with platform, participant recruitment and research services.checked 7 Oct 2026
Where it runs
- Browser access
- The company says testers can participate through its app or a browser of their choice without extensions or plug-ins.checked 7 Oct 2026
- Device testing
- The platform supports website testing on desktop, tablet and mobile devices, and app testing for web and native apps on Android and iOS.checked 7 Oct 2026
The company
- Company start
- The about page says User Sense went live in June 2020.checked 7 Oct 2026
- Headquarters
- Amsterdam, Netherlandschecked 28 Sep 2026
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