TrueWatch Real User Monitoring
TrueWatch Real User Monitoring (RUM) tracks visits and interactions in web, Android, and iOS applications.
What TrueWatch Real User Monitoring is
TrueWatch Real User Monitoring (RUM) tracks visits and interactions in web, Android, and iOS applications. It records real-time user and page-view metrics, including navigation paths and operation response times, and lets teams drill into networks, services, and code when investigating performance problems. The product surfaces errors, slow tasks, and loading delays for follow-up. Each page visit counts as a page view, including refreshes and re-entries, for both single-page and multi-page applications. Daily billing uses whichever is higher: resource, long-task, error, and action data divided by 100, or total page views that day. The pay-as-you-go RUM plan is $0.43 per contact, billed per 10K page views per day, with daily billing; a free plan is also listed. Session Replay appears under TrueWatch's Digital Experience offerings. Standard support is included in product fees, while Premium support costs 8% of monthly spend, with a $1,000/month minimum and three-month minimum. TrueWatch lists layered security measures and SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27017 & 27018 credentials.
Good
- Supports web, Android, and iOS applications.
- Tracks navigation paths and response times.
- Can investigate networks, services, and code.
- Standard support is included in product fees.
Watch out
- Refreshes and re-entries each count as page views.
- Premium support has a $1,000/month minimum.
- Premium support requires a three-month minimum.
Who it suits
RUM may suit developers and business teams who need to examine frontend user experience alongside backend services and code. Its page-view billing rules are important for teams estimating usage.
Verdict
TrueWatch RUM connects user-facing performance signals with investigation across networks, services, and code. Review the daily billing calculation and page-view counting rules when assessing the pay-as-you-go plan.
Plans and prices
From TrueWatch Real User Monitoring's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Real User Monitoring (RUM) — Pay-As-You-Go | Priced on request | cost based on number of page views · multi-year/volume discounts available · per 10K page views, per day*; billed daily |
The facts
Each one read from TrueWatch Real User Monitoring's own pages, with the date it was checked.
Money
- Billing limit
- Billing uses the larger of daily resource count, long task, error, and action data divided by 100, or the total PV count for that day.checked 30 Sep 2026
The company
- Company base
- TrueWatch says it is headquartered in Singapore, with regional teams and offices in Indonesia and Taiwan.checked 30 Sep 2026
- Headquarters
- Singaporechecked 28 Sep 2026
What it does
- Compliance
- The TrueWatch site displays SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27017 & 27018 credentials.checked 30 Sep 2026
- Experience optimization
- The product identifies errors, slow tasks, and load delays for performance tuning.checked 30 Sep 2026
- Intended users
- The company describes its platform as serving developers and business teams with unified observability across frontend metrics and backend logs.checked 30 Sep 2026
- Page-view counting
- Each page visit, including refreshes or re-entries, counts as one PV for both SPA and MPA applications.checked 30 Sep 2026
- Performance diagnosis
- It can drill down into networks, services, and code to help pinpoint performance issues.checked 30 Sep 2026
- Purpose
- RUM tracks user visits and analyzes real-time interactions, including page loads, navigation paths, and operation response times.checked 30 Sep 2026
- Security
- TrueWatch describes layered security measures including encryption in transit, firewalls, MFA, access controls, and security incident response policies.checked 30 Sep 2026
- Session replay
- The pricing page lists Session Replay under Digital Experience offerings.checked 30 Sep 2026
- Support
- Standard support is included in product fees; Premium support costs 8% of monthly spend, with a $1,000/month minimum and three-month minimum.checked 30 Sep 2026
- User metrics
- It monitors real-time UV/PV data and user behavior across sessions.checked 30 Sep 2026
Where it runs
- Supported apps
- TrueWatch says RUM supports Web, Android, and iOS applications.checked 30 Sep 2026
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