TrueDialog
TrueDialog is a cloud-based enterprise business-texting platform built around an SMS API.
What TrueDialog is
TrueDialog is a cloud-based enterprise business-texting platform built around an SMS API. It supports SMS, MMS, RCS, mass campaigns, and two-way conversations for messaging across the customer lifecycle. Revenue, marketing, sales, customer-service, employee-communication, and high-volume enterprise teams can connect it with Salesforce, Dynamics 365, HubSpot, Microsoft 365, Salesforce Marketing Cloud, Marketo, and Eloqua. TrueDelivery uses AI to assess deliverability before sending, while compliance tools handle automated 10DLC registration, opt-in and opt-out management, and plain-language opt-out detection through TrueOptOut. The platform states SOC 2 Type II and TX-RAMP compliance and supports single sign-on and multi-factor authentication. iOS and Android apps manage SMS, MMS, and conversations. Plans use annual contracts, unlimited users, monthly message allowances, and overage charges. Small Business is $119 a month for 5,000 messages; carrier fees are extra.
Good
- SMS, MMS, RCS, and two-way conversations
- Native CRM and marketing integrations
- AI deliverability assessment before sending
- Automated 10DLC and opt-out tools
- iOS and Android companion apps
Watch out
- No free plan
- Annual contracts required
- Carrier pass-through fees are extra
- RCS pricing available by request
Who it suits
It suits revenue, marketing, sales, service, employee-communication, and enterprise teams needing business texting. Its integrations and compliance tools fit organizations managing customer messaging at volume.
Verdict
TrueDialog combines broad business-messaging channels, integrations, compliance controls, and mobile management. Its annual contracts and additional carrier charges should be considered before choosing a plan.
Plans and prices
From TrueDialog's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Small Business | $119 a month | Up to 5,000 messages / mo · overages $0.024 per message · unlimited users · $119 /mo; all contracts are annual contracts. |
| Business Pro | $425 a month | Up to 25,000 messages / mo · overages $0.018 per message · unlimited users · $425 /mo; all contracts are annual contracts. |
| Enterprise | $900 a month | Up to 60,000 messages / mo · overages $0.015 per message · unlimited users · $900 /mo; all contracts are annual contracts. |
| Custom Plans for High Volume | $1,000 a month | Custom pricing · overages $0.012 per message · unlimited users · Starting at $1,000 /mo; all contracts are annual contracts. |
The facts
Each one read from TrueDialog's own pages, with the date it was checked.
What it does
- API pricing
- The API pricing page lists pay-as-you-go SMS/MMS pricing that varies by destination, message type, and carrier, with automatic volume discounts.checked 4 Oct 2026
- Compliance
- The platform includes automated 10DLC registration, opt-in and opt-out management, and TrueOptOut, which detects opt-out intent expressed in plain language.checked 4 Oct 2026
- Contract terms
- The maker says all platform plans use annual contracts; carrier pass-through fees are not included, and RCS pricing is available by request.checked 4 Oct 2026
- Delivery
- TrueDelivery uses AI to assess deliverability before sending and proactively reduce failed deliveries.checked 4 Oct 2026
- Integrations
- Native integrations include Salesforce, Dynamics 365, HubSpot, Microsoft 365, Salesforce Marketing Cloud, Marketo, and Eloqua, alongside an SMS API.checked 4 Oct 2026
- Intended users
- The maker presents the platform for marketing, sales, customer service, employee communications, and high-volume enterprise messaging teams.checked 4 Oct 2026
- Messaging
- The platform supports SMS, MMS, RCS, mass campaigns, and two-way conversations.checked 4 Oct 2026
- Product
- TrueDialog describes its cloud-based, API-centric platform as enterprise business texting for revenue teams, supporting messaging across the customer lifecycle.checked 4 Oct 2026
- Security
- The maker states that TrueDialog meets SOC 2 Type II and TX-RAMP standards and supports single sign-on and multi-factor authentication.checked 4 Oct 2026
- Support
- The pricing page says customers receive U.S.-based support, phone and chat support Monday through Friday from 7 a.m. to 7 p.m. Eastern, and email, text, and ticket support 24/7.checked 4 Oct 2026
The company
- Founded
- 2008checked 28 Sep 2026
- Headquarters
- Austin, Texas, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app
- TrueDialog offers a companion mobile app for iOS and Android to manage SMS, MMS, and customer conversations.checked 4 Oct 2026
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