TracCloud
TracCloud manages advising, counseling, and other student support services at colleges and universities.
What TracCloud is
TracCloud manages advising, counseling, and other student support services at colleges and universities. It connects to a student information system to maintain registrar contact, demographic, and enrollment details. Staff can schedule in-person, virtual, phone, and asynchronous appointments, route bookings by reason, and match students with counselors. Students can see their position in a waitlist and an estimated wait time. Its SAGE early-alert tools support faculty referrals, progress monitoring, targeted alerts, and reporting. TracCloud also offers customizable reports, templates, scheduled delivery, and visual analytics. Every listed tier integrates with Zoom, Teams, or an institution's selected video-conferencing software; appointments can link to Outlook or Gmail calendars through iCal attachments. Hosted access works through current HTML5-compatible browsers such as Edge, Chrome, Safari, and Firefox.
Good
- Links student information system data.
- Supports in-person, virtual, phone, and asynchronous appointments.
- Students can view waitlist position and estimated time.
- Includes early alerts, customizable reporting, and visual analytics.
Watch out
- No free plan is listed.
- Published tiers have center limits except Enterprise.
Who it suits
TracCloud suits colleges and universities coordinating advising, counseling, and student support workflows. Institutions can choose tier features and center capacity, with Enterprise available for unlimited centers at unlisted pricing.
Verdict
TracCloud brings scheduling, student records, early alerts, and reporting into a college support-services system. Buyers should account for per-contact pricing and the center limits in published tiers.
Plans and prices
From TracCloud's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| TracCloud Tier | Priced on request | Up to 3 Centers · Unlimited Students · Unlimited KIOSKs · Scheduling · Reports · Automatic Imports · Visits Tracking · Geo-Fencing |
| Essentials Tier | Priced on request | Up to 5 Centers · All TracCloud Features · TextAlerts · Payroll Tracking · Surveys · Certification Tracking · Whiteboard · Task Manager |
| Retention Tier | Priced on request | Up to 10 Centers · All TracCloud and Essentials Features · SAGE Early Alert System · Success Plans · Workshops & Events · Work Plans for Staff · Resource Management · Attendance Tracking |
| Advancement Tier | Priced on request | Up to 20 Centers · All TracCloud, Essentials, and Retention Features · Assessments · Career Center Management · Heatmap Generator and Alerts · Case Reporting · Appointment Invites |
| Enterprise Tier | Priced on request | Unlimited Centers · All Advancement Features · TracInsights AI Predictive Analytics · TracPulse AI · API · Cross-Campus Reporting · Reach out to sales for pricing |
The facts
Each one read from TracCloud's own pages, with the date it was checked.
What it does
- Center limits
- Published tiers include limits of up to 3, 5, 10, or 20 centers, while Enterprise lists unlimited centers; the FAQ says additional profiles may be purchased.checked 5 Oct 2026
- Early alerts
- SAGE provides customizable faculty referral forms, progress monitoring, targeted alerts, and reporting for early student support.checked 5 Oct 2026
- Integrations
- The pricing page says every tier integrates with Zoom, Teams, or the institution’s chosen video-conferencing software, and the FAQ says appointments can link to Outlook or Gmail calendars using iCal attachments.checked 5 Oct 2026
- Privacy and compliance
- Redrock says it does not sell, rent, trade, advertise with, or train AI models on customer data, and describes its security program as aligned to NIST SP 800-53 Rev 5 High Baseline and mapped to frameworks including CMMC, FedRAMP, TX-RAMP, and HECVAT.checked 5 Oct 2026
- Purpose
- TracCloud provides management and tracking for advising, counseling, and other student support services centers at colleges and universities.checked 5 Oct 2026
- Reporting
- TracCloud offers customizable reports, templates, scheduled delivery, and visual analytics.checked 5 Oct 2026
- Scheduling
- It supports in-person, virtual, phone, and asynchronous appointments, including reason-based booking and counselor matching.checked 5 Oct 2026
- Security
- Redrock says TracCloud is a multi-tenant SaaS platform hosted on AWS with tenant isolation and encryption in transit using TLS and at rest using AES-256.checked 5 Oct 2026
- Student information
- TracCloud links with a student information system to maintain contact, demographic, and enrollment data from the registrar.checked 5 Oct 2026
- Support
- Redrock provides a help desk and user manual, and its FAQ lists technical support by phone at 480-752-8533 option 1.checked 5 Oct 2026
- Waitlists
- Its waitlist feature gives students real-time visibility into queue position and estimated wait time.checked 5 Oct 2026
The company
- Headquarters
- Mesa, Arizona, United Stateschecked 28 Sep 2026
Where it runs
- Platform access
- Hosted TracCloud can be accessed on hardware capable of running a current HTML5-compatible browser; the listed browsers include Edge, Chrome, Safari, and Firefox.checked 5 Oct 2026
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