EAB Navigate360

EAB Navigate360 is a higher education CRM for managing student recruitment, retention, and engagement across the student journey. It is best suited to institutions seeking a shared platform for student-facing services and staff workflows. Its breadth is a strength, but its enterprise scope and custom pricing make it a poor fit for schools seeking a small, low-cost advising tool.

Overview

Navigate360 brings student profiles, advising, coordinated care, communications, and analytics into one cloud-based system. Staff can manage cases and referrals, alerts, campaigns, appointments, events, and faculty progress reports; students can use a mobile or desktop experience for conversations, surveys, advising, career tools, and self-reported concerns.

The platform connects to systems with industry-standard connection points, including SIS, LMS, email, calendars, and the Common App. Institutions can use SIS data, add other sources such as LMS or custom data, and export information through APIs or bulk exports. That flexibility supports institution-wide workflows, but the range of systems and services involved makes this a substantial implementation decision.

Key features

Coordinated student support

Profiles, cases, referrals, alerts, messaging, two-way SMS, appointments, and faculty progress reports give staff several ways to identify needs and coordinate follow-up. Students can also raise concerns themselves through the engagement hub. This combination suits institutions that want student support to extend beyond one advising office.

AI and analytics

Embedded AI can assist staff with outreach, reports, meeting summaries, and follow-up. Student-facing AI answers questions and routes students to support around the clock. Reporting adds dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models, and exports. These capabilities make the platform relevant to institutions connecting individual outreach with broader student-success analysis.

Implementation and support

EAB says its implementation team can get partners live in under 100 days. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours, and more than 350 self-paced training modules. That support is a meaningful part of the enterprise proposition; institutions should weigh it alongside the scale of deployment and ongoing platform needs.

Pricing

Navigate360

Navigate360 uses custom pricing based on institutional enrollment and technology scope. The enterprise license covers all staff and students, with no per-user or per-office license fees. That structure avoids separate charges as more offices or users join, but institutions still need a quote tailored to their enrollment and systems.

The platform is paid, and no free plan or trial is described. Degree audit, degree planning, early alerts, intervention workflows, a student planning portal, and mobile access are included as listed capabilities. Institutions comparing costs should assess the full enterprise scope rather than expect a per-seat price.

Platforms

Navigate360 is available on Android, iOS, web, and API. Its cloud-based SaaS hosting runs on AWS and is accessible through web browsers, while the student engagement hub supports iPhone, Android, and desktop app experiences.

Who it's for

Navigate360 serves two-year and four-year public and private institutions, including community colleges, HBCUs, technical systems, and graduate and online programs. It is most compelling where multiple teams need coordinated student workflows, integrations, analytics, and institution-wide access. A school looking only for a focused advising or degree-planning tool may find its breadth unnecessary.

EAB says it follows FERPA and GDPR practices and requirements; its Trust Center lists FERPA, GDPR, SOC 2 Type 2, CCPA, and VPAT compliance areas. Institutions should consider those areas as part of their own security and accessibility review.

Pros and cons

Pros

• Broad staff and student workflows: Case management, messaging, appointments, student self-service, and faculty progress reporting can support coordinated work across offices.
• Flexible data connections and exports: SIS data can be supplemented with LMS, Common App, or custom data, with API and bulk export options.
• Institution-wide licensing: The enterprise license covers all staff and students without per-user or per-office fees.
• Extensive partner support: Dedicated leadership, round-the-clock technical support, training, and office hours suit institutions undertaking a substantial rollout.

Cons

• Custom pricing: Institutions must request a quote based on enrollment and technology scope, so the cost cannot be assessed from a published price.
• Enterprise breadth: Smaller teams seeking only advising or planning may not need the platform’s broader recruitment, engagement, workflow, and analytics scope.
• Integration scope matters: The platform can connect to multiple institutional systems, but the required technology scope also shapes pricing.

Alternatives

• Civitas Advising is another paid advising platform for Android, iOS, and web. Its annual subscription requires a quote, is scaled to institution size and integrated systems, and typically uses a multi-year term; consider it when that subscription approach better matches your institution.
• Ellucian Degree Works is a paid option for Android, API, iOS, Linux, and web. Its pricing is commercially confidential, with a 2024 Ellucian document tying pricing to full-time equivalent students; consider it when comparing degree-works options.
• CoreCampus is a paid API and web platform with a monthly fee based on average annual FTE students; its listed plan includes all software modules and features. Consider it when a monthly, FTE-based quote is a better fit.
• FlightPath offers a free Community Edition for self-hosted web use, requiring a MySQL database and PHP 7.4 or PHP 8.x. Choose it if a no-cost download and self-hosting suit your institution.
• Stellic is a paid API and web alternative.
• Watermark Student Success & Engagement is a paid alternative for Android, iOS, and web.
• uAchieve Planner is a web-based paid option with custom pricing; its institutional subscription includes 40 hours of support, monitoring, backup and disaster recovery, and cyclical upgrades. Consider it when those subscription services align with your planning needs.
• Ellucian Advising is a paid web-based alternative; request a demo or contact Ellucian for pricing details.

Verdict

Choose Navigate360 if your institution needs one enterprise platform to coordinate student engagement, staff support workflows, and analytics across programs and offices. Its broad student and staff capabilities, institution-wide license, and partner support are the strongest reasons to consider it. Look elsewhere if your needs are narrower or if you require a published price before beginning a procurement conversation.