TouchPoint
TouchPoint is ICRTouch’s EPoS software for hospitality, retail, and venues and events businesses.
What TouchPoint is
TouchPoint is ICRTouch’s EPoS software for hospitality, retail, and venues and events businesses. Its sales tools include graphical table plans, automated bill splitting, scheduled promotions, and stock counts on sales screens. Built-in loyalty covers points schemes, discounts, gift cards, vouchers, and customer purchase histories. When internet access fails, staff can continue sales, table payments, bill splitting, and kitchen order printing; data is stored locally and backed up when connectivity returns. The software records clerk activity and supports sign-on options including iButton, magnetic cards, RFID, and biometrics. It can store allergen information, alert staff about allergens, and prompt age checks for restricted products. Listed integrations include card payments, hotel systems, kitchen printers and displays, and CCTV. Applications and scripts can add or change features, with bespoke options available through an ICRTouch Authorised Partner. ICRTouch sells, installs, and supports TouchPoint through independent partners. Pricing is on request, and prospective customers can request a demo through a partner.
Good
- Sales can continue during internet outages.
- Includes graphical table plans and bill splitting.
- Loyalty tools include points, vouchers, and gift cards.
- Allergen alerts and age-check reminders are available.
- Partner integrations include payments and CCTV.
Watch out
- Pricing is available on request.
- Sales, installation, and support go through independent partners.
Who it suits
TouchPoint is aimed at hospitality, retail, and venues and events businesses needing point-of-sale tools. It may suit operators who need core sales operations to continue during internet outages.
Verdict
TouchPoint combines sales, loyalty, staff controls, and offline operation for its target business settings. Buyers need to work with an authorised partner for a demo, pricing, and service.
The facts
Each one read from TouchPoint's own pages, with the date it was checked.
The company
- Company history
- ICRTouch says its first EPoS system, TouchPoint, was created in the 1990s.checked 8 Oct 2001
- Company location
- ICRTouch lists its address as Embassy Way, Sandown, Isle of Wight, PO36 0JP.checked 7 Oct 2001
- Headquarters
- Sandown, Isle of Wight, UKchecked 28 Sep 2001
What it does
- Customization
- Operators can customize buttons, colors, images, keyboard layouts, and add-on features or scripts.checked 8 Oct 2001
- Integrations
- ICRTouch lists payment, webshop, accounting, property management, security, staff-management, and service integrations for its software ecosystem.checked 8 Oct 2001
- Loyalty
- Built-in loyalty features include points schemes, discounts, loyalty price levels, gift cards, and customer account balances.checked 8 Oct 2001
- Offline operation
- When internet access fails, TouchPoint can continue sales, table payments, bill splitting, and kitchen order printing, with data stored locally and backed up when connections return.checked 7 Oct 2001
- Payment integrations
- Listed payment providers include Stripe, Dojo, Barclaycard, Elavon, Tyro, and Skyzer Payments.checked 8 Oct 2001
- Pricing
- The official product page directs prospective customers to a local authorised partner and does not state a TouchPoint price.checked 8 Oct 2001
- Product
- TouchPoint is ICRTouch’s EPoS software for businesses in hospitality, retail, and venues and events.checked 8 Oct 2001
- Promotions
- Features include scheduled happy-hour pricing, mix-and-match offers, set menus, vouchers, and automated bill splitting.checked 8 Oct 2001
- Reliability
- TouchPoint stores sales data locally and can continue core sales operations when internet connectivity fails.checked 8 Oct 2001
- Safety features
- TouchPoint can store allergen information, prompt automated allergen alerts, and remind staff to check age for restricted products.checked 8 Oct 2001
- Sales features
- Features include graphical table plans, automated bill splitting, scheduled promotional pricing, and stock counts on sales screens.checked 7 Oct 2001
- Security
- The software records clerk activity and transaction data, supports CCTV integration, and offers operator sign-on options including biometrics, cards, and PINs.checked 8 Oct 2001
- Staff and security
- TouchPoint records clerk activity and supports operator sign-on using methods including iButton, magnetic cards, RFID, and biometrics.checked 7 Oct 2001
- Support
- ICRTouch says its independent authorised partners sell and install products and can provide remote or on-site support, including outside office hours.checked 8 Oct 2001
- Support and sales
- ICRTouch sells, installs, and supports its products through independent Authorised Partners rather than a direct sales team.checked 7 Oct 2001
Where it runs
- Download/platforms
- The product page directs visitors to request a demo through an authorised partner and does not state supported operating-system platforms.checked 8 Oct 2001
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