Tollring Compliance Recording
Tollring Compliance Recording, also described as Analytics 365, records Microsoft Teams voice calls selected by policy and stores them for compliance review.
What Tollring Compliance Recording is
Tollring Compliance Recording, also described as Analytics 365, records Microsoft Teams voice calls selected by policy and stores them for compliance review. Tollring says the service is Microsoft Teams-certified and built on Azure. Recordings are encrypted, time-stamped, protected against unauthorised modification, and logged when viewed, retrieved, or exported. Administrators can apply retention policies and role-based access controls. Users can search, filter, review, and export recordings using metadata, time ranges, participants, or compliance policies. Listed frameworks include GDPR, MiFID II, PCI DSS, CCPA, HIPAA, SOX, Dodd-Frank, and FDCPA. AI functions cover multilingual transcription, keyword and sensitive-data detection, sentiment and speech analytics, and automated quality evaluation. Setup requires Microsoft 365 global administrator approval, selecting users, and configuring a recording policy.
Good
- Microsoft Teams compliance certification
- Encrypted and tamper-protected recordings
- Role-based access and retention policies
- Searchable archive with metadata filters
- Multilingual transcription and detection tools
Watch out
- No bulk recording downloads
- Requires global administrator approval
- No free plan
- Billing interval for starting prices is unstated
Who it suits
This service suits financial, legal, healthcare, customer-facing, contact-centre, government, and public-sector organisations. It is for teams that need policy-controlled Teams recording, retention, search, and review.
Verdict
Tollring Compliance Recording combines Teams capture, controlled retention, searchable archives, and analytics for regulated call handling. Organisations must complete Microsoft 365 policy setup and download recordings individually.
Plans and prices
From Tollring Compliance Recording's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials recording and analytics | Priced on request | Per user · From $7.00 / user |
| Ultimate recording and enhanced AI powered analytics | Priced on request | Per user · From $26.95 / user |
The facts
Each one read from Tollring Compliance Recording's own pages, with the date it was checked.
What it does
- AI features
- The product page describes multilingual transcription, keyword and sensitive-data detection, sentiment and speech analytics, and automated quality evaluation.checked 4 Oct 2026
- Audit and discovery
- Users can search, filter, review, and export recordings using metadata, time ranges, participants, or compliance policies.checked 4 Oct 2026
- Integration
- The product integrates with Microsoft Teams and provides real-time APIs for provisioning, monitoring, and reporting; Tollring says no additional hardware is required.checked 4 Oct 2026
- Intended users
- Tollring identifies financial services, legal services, healthcare, customer-facing teams and contact centres, and government and public-sector organisations as target sectors.checked 4 Oct 2026
- Microsoft certification
- Tollring says the solution is certified for Microsoft Teams compliance recording and is built on Azure.checked 4 Oct 2026
- Pricing disclosure
- The Analytics 365 page shows starting prices per user but does not state a billing interval beside those prices.checked 4 Oct 2026
- Purpose
- Analytics 365 automatically captures required Microsoft Teams voice calls using policy-driven recording and stores them for compliance review.checked 4 Oct 2026
- Recording limits
- Bulk downloading of recordings is not available; users can download individual recordings from the portal.checked 4 Oct 2026
- Recording security
- Recordings are described as encrypted, time-stamped, and protected against unauthorised modification, with access logged when recordings are viewed, retrieved, or exported.checked 4 Oct 2026
- Regulatory frameworks
- The product page lists GDPR, MiFID II, PCI DSS, CCPA, HIPAA, SOX, Dodd-Frank, and FDCPA as supported frameworks.checked 4 Oct 2026
- Retention and access
- The product page describes secure retention policies and granular, role-based access controls for recordings.checked 4 Oct 2026
- Setup requirements
- Setup requires Microsoft 365 global administrator approval, selection of users to record, and configuration of a Microsoft recording policy.checked 4 Oct 2026
- Support
- Tollring provides a support portal and lists a UK support phone number of +44 1895 464019.checked 4 Oct 2026
The company
- Headquarters
- Uxbridge, Middlesex, United Kingdomchecked 28 Sep 2026
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