TierZero
TierZero is an AI production-agent platform for incident response and engineering operations.
What TierZero is
TierZero is an AI production-agent platform for incident response and engineering operations. Its Incident Agent examines logs, traces, metrics, deployments, and code, recommends fixes for approval, and generates postmortems. The Alert Agent investigates alerts, flags noisy signals, groups related alerts, and escalates them with impact and severity context. An Internal Support Agent answers engineering questions in Slack and can inspect live systems such as build logs, infrastructure, and recent commits. TierZero connects with Datadog, New Relic, Grafana Cloud, LangSmith, GitHub, Confluence, Notion, Buildkite, GitHub Actions, CircleCI, Cloudflare, Temporal, and Databricks. Access is available through web, API, or self-hosted deployment. Enterprise deployment can run in TierZero’s cloud or a customer AWS or GCP environment through Terraform. TierZero states SOC 2 Type II certification, GDPR compliance, encryption in transit and at rest, SSO/SAML, role-based access, audit logs, and optional zero data retention. The service offers a 30-day trial with no signup charge.
Good
- Incident investigation across logs and code
- Alert grouping and escalation context
- Slack engineering support agent
- Web, API, and self-hosted access
- 30-day trial with no signup charge
Watch out
- No free plan
- Credit cost varies by request complexity
- Starter limits usage to 15 users
Who it suits
TierZero suits engineering teams handling incidents, alerts, CI/CD failures, and infrastructure troubleshooting. It also targets regulated industries and organizations needing cloud or self-hosted deployment controls.
Verdict
TierZero combines incident, alert, and internal-support agents with integrations and deployment controls. Review credit pooling, retention, and user limits when selecting a plan.
Plans and prices
From TierZero's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $75 a month | 75 credits per user · Up to 15 users · 90-day data retention · Coding agent integration · 20 free alert investigations / month · Billed $900 / user / year |
| Pro | $100 a month | 80 credits per user · Unlimited users · 365-day data retention · Coding agent integration · API access · External SSO and RBAC · Billed $1,200 / user / year |
| Enterprise | Priced on request | 120 credits per user, pooled account credits · Unlimited users · 2-year data retention · Coding agent integration · API access · Enterprise SSO/SAML · 95% accuracy guarantee · 99.5% uptime SLA · On-prem deployment · Volume pricing & custom terms |
The facts
Each one read from TierZero's own pages, with the date it was checked.
What it does
- Access controls
- TierZero lists SSO/SAML, role-based access, full audit logs, and optional zero data retention.checked 3 Oct 2026
- Alert agent
- The Alert Agent investigates alerts, flags noisy ones, groups related alerts, and escalates with impact and severity context.checked 3 Oct 2026
- Audience
- TierZero says it works with regulated industries including fintech, healthcare, and crypto.checked 3 Oct 2026
- Credits
- The pricing page says credit cost varies by request complexity and credits are pooled across the organization only on Enterprise.checked 3 Oct 2026
- Deployment
- The Enterprise page says TierZero can be deployed in the cloud or in a customer AWS or GCP environment via Terraform.checked 3 Oct 2026
- Incident agent
- The Incident Agent scans logs, traces, metrics, deploys, and code to investigate incidents, recommend fixes for approval, and generate postmortems.checked 3 Oct 2026
- Integrations
- The pricing page lists integrations including Datadog, New Relic, Grafana Cloud, LangSmith, GitHub, Confluence, Notion, Buildkite, GitHub Actions, CircleCI, Cloudflare, Temporal, and Databricks.checked 3 Oct 2026
- Internal support
- The Internal Support Agent responds to engineering questions in Slack and can investigate live systems, including build logs, infrastructure, and recent commits.checked 3 Oct 2026
- Product
- TierZero describes itself as an AI production agent platform that investigates incidents, triages alerts, answers engineering questions, fixes CI/CD failures, and executes remediation.checked 3 Oct 2026
- Security
- TierZero states it is SOC 2 Type II certified and GDPR compliant, and that data is encrypted in transit and at rest.checked 3 Oct 2026
- Support
- The Enterprise page lists 24/7 priority support through a dedicated Slack channel.checked 3 Oct 2026
Money
- Trial
- The signup page offers a 30-day free trial and says there is no charge at signup.checked 3 Oct 2026
Alternatives to TierZero
- 1
Jira
Free planAndroidiOSWebAPI8.4Free plan - 2
Freshservice
AndroidiOSWebAPI7.9From $19 a month - 3
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 4
SysAid
AndroidiOSWebAPI7.9From $89 a month - 5
Atomicwork
Web6.5 - 6
Kore.ai
WebAPISelf-hosted6.5