Ticksy
The facts below are what the maker publishes about Ticksy, checked and dated. Our editors have not written about it yet.
Plans and prices
From Ticksy's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Single Support Agent | $9 a month | 1 support agent · billed monthly |
| 1-3 Support Agents | $15 a month | 1-3 support agents · billed monthly |
| 4-9 Support Agents | $49 a month | 4-9 support agents · billed monthly |
| 10+ Support Agents | $149 a month | 10+ support agents · billed monthly |
| 14-day trial | $1, paid once | Trial duration: 14 days · 14 day trial for $1 |
| Single Support Agent — annual | $8.30 a year | Single support agent · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Annually; page says “Save 8% with annual plan” |
| Single Support Agent — monthly | $9 a month | Single support agent · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Monthly |
| 1-3 Support Agents — annual | $12 a year | 1-3 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Annually; page says “Save 20% with annual plan” |
| 1-3 Support Agents — monthly | $15 a month | 1-3 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Monthly |
| 4-9 Support Agents — annual | $40 a year | 4-9 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Annually; page says “Save 20% with annual plan” |
| 4-9 Support Agents — monthly | $49 a month | 4-9 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Monthly |
| 10+ Support Agents — annual | $120 a year | 10+ support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Annually; page says “Save 20% with annual plan” |
| 10+ Support Agents — monthly | $149 a month | 10+ support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding · Monthly |
The facts
Each one read from Ticksy's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 22 Sep 2026
- API limit
- The API documentation says API calls are limited to a maximum of 200 requests per minute.checked 11 Oct 2026
- Branding
- Customers can use a custom subdomain, add a logo and customize colors.checked 11 Oct 2026
- Customer portal
- Yeschecked 22 Sep 2026
- Custom fields
- Ticket submission forms can include required text, multiline and dropdown custom fields.checked 11 Oct 2026
- Email piping
- Customers can open tickets using designated email addresses configured for the account.checked 11 Oct 2026
- Help center
- Yeschecked 22 Sep 2026
- Included agent seats
- 1checked 22 Sep 2026
- Integrations
- Ticksy lists Envato Market, Easy Digital Downloads, Themely Marketplace and Freemius for purchase verification.checked 11 Oct 2026
- Knowledgebase
- The knowledgebase supports unlimited articles organized into one or more categories and is included with Ticksy.checked 11 Oct 2026
- Languages
- The site lists English (US and UK), Spanish, French, Italian, Norwegian, Estonian, Dutch and Traditional Chinese as supported languages.checked 11 Oct 2026
- Notifications
- Ticksy sends email notifications for new tickets and replies and provides an on-site panel for ticket assignments, comment likes, notes and announcements.checked 11 Oct 2026
- Privacy compliance
- Ticksy says it adheres to GDPR-EU and GDPR-UK data protection rules.checked 11 Oct 2026
- Product
- Ticksy describes itself as a help desk for customers, Envato authors, freelancers, business owners and educators.checked 11 Oct 2026
- Security and privacy
- Ticksy’s privacy policy says personal information is protected with access controls, username and password authentication, two-factor authentication and encryption where appropriate.checked 11 Oct 2026
- Support
- Ticksy lists a support site and phone number +1-208-481-8061.checked 11 Oct 2026
- Ticket automation
- Yeschecked 22 Sep 2026
- Tickets
- It supports private tickets between customers and a business, plus optional public tickets that anyone can view and reply to.checked 11 Oct 2026
The company
- Company history
- The site footer shows Copyright © 2010–2026 Ticksy.checked 11 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
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