ThePlatform Channel
The facts below are what the maker publishes about ThePlatform Channel, checked and dated. Our editors have not written about it yet.
Plans and prices
From ThePlatform Channel's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Channel add-on | 8 SGD a month | Social-commerce inbox, tickets, and handoffs · add-on to the $15/mo base plan · $8/mo, billed per organization |
The facts
Each one read from ThePlatform Channel's own pages, with the date it was checked.
What it does
- AI data handling
- The privacy policy says enabled AI or OCR features may send relevant content to configured providers, whose terms and settings determine retention and model use.checked 11 Oct 2026
- AI drafts
- AI triages conversations and drafts confident answers while flagging risky ones for the team.checked 11 Oct 2026
- Guardrails and sources
- Drafts show confidence and cited sources, and blocked drafts retain the rejected response and reason.checked 11 Oct 2026
- History
- Closing a ticket archives customer messages, drafts, edits, and the human decision at each step.checked 11 Oct 2026
- Human review
- The team can send, edit, or take over a proposed reply, and replies wait for review.checked 11 Oct 2026
- Intended users
- It is for teams serving customers through Instagram and Messenger without a dedicated support desk.checked 11 Oct 2026
- Notable limits
- The Channel page says it does not advertise WhatsApp or generic omnichannel support.checked 11 Oct 2026
- Security
- Sharkflow says it uses access controls, tenant isolation, encryption for designated restricted fields, audit logging, secrets management, and operational monitoring.checked 11 Oct 2026
- Shared modules
- Channel shares organization records with Store for live order lookup and Inbox for a shared approval policy.checked 11 Oct 2026
- Shopify context
- Channel can attach live Shopify orders to ticket threads for fulfilment questions.checked 11 Oct 2026
- Support and documentation
- ThePlatform documentation provides separate step-by-step guides for organization administrators and users.checked 11 Oct 2026
- Supported channels
- Channel currently supports Instagram and Messenger conversations.checked 11 Oct 2026
- Ticket workflow
- Conversations can receive an owner, status, priority, linked order, and resolution history in a shared queue.checked 11 Oct 2026
- Triage controls
- Triage is off until an agent is nominated, and the nominated agent’s prompt can be read and edited.checked 11 Oct 2026
- What it does
- Channel turns Instagram and Messenger direct messages into owned support tickets with context, handoffs, and a decision trail.checked 11 Oct 2026
The company
- Headquarters
- Singaporechecked 28 Sep 2026
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