Tessitura
Tessitura is a unified platform for arts and culture organizations, combining customer management, ticketing, fundraising, memberships, commerce, and busines…
What Tessitura is
Tessitura is a unified platform for arts and culture organizations, combining customer management, ticketing, fundraising, memberships, commerce, and business insights. Its CRM keeps interactions, communications, ticket purchases, contributions, and memberships in one customer history. Ticketing handles general and timed admission, venue seating, subscriptions, group sales, education registrations, and virtual experiences. Fundraising includes moves management, online giving, pledge and installment billing, donor acknowledgements, and reminders. Organizations can configure unlimited membership programs with levels, renewal rules, benefits, and entitlements. Commerce can use a hosted Tessitura storefront, a custom site connected through the Tessitura API, or a hybrid setup with real-time transactions; API access is included with a license at no additional charge. Analytics provide ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration. Organizations may use Tessitura cloud hosting or host their own environment. Pricing is on request.
Good
- Combines CRM, ticketing, fundraising, and memberships
- Supports unlimited configurable membership programs
- API access included with a license
- Offers cloud or self-hosted deployment
- Provides offline attendance and membership scanning
Watch out
- Pricing is available only on request
- Cloud access requires stable internet and a local program
- Hosted environment requires compatible PCs and networks
Who it suits
It suits museums, orchestras, theatres, educational institutions, and other cultural organizations. Teams needing integrated ticketing, fundraising, memberships, commerce, and analytics can use its platform and API.
Verdict
Tessitura brings core audience, revenue, and operational functions together for arts and culture organizations. Its deployment choices, included API, analytics, and scanning features support varied operating models, while pricing requires contacting Tessitura.
Plans and prices
From Tessitura's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Tessitura | Priced on request | Pricing not stated; contact Tessitura for details |
The facts
Each one read from Tessitura's own pages, with the date it was checked.
What it does
- Analytics
- The business insights tools include ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration.checked 11 Oct 2026
- API
- Tessitura says API access is included with its license at no additional charge and can support custom websites and purchase paths.checked 11 Oct 2026
- Audience
- Tessitura says more than 800 arts and culture organizations use its platform.checked 11 Oct 2026
- Cloud security
- Tessitura’s cloud hosting uses AWS, monitored defenses, vulnerability scans and penetration tests, and a disaster recovery plan with full backups; the maker states its hosted environment is PCI DSS compliant.checked 10 Oct 2026
- Compliance
- Tessitura states that its hosted environment and database are PCI DSS compliant and that it adheres to regional privacy regulations including GDPR.checked 11 Oct 2026
- CRM
- Its CRM brings together information about visitors, members, donors, volunteers, and other constituents to support personalized service and communications.checked 11 Oct 2026
- E-commerce
- TNEW provides a mobile-responsive online purchase path where customers can buy tickets, memberships, packages, gift certificates, and donations in one cart.checked 11 Oct 2026
- Fundraising
- Fundraising features include moves management, online giving, pledge and installment billing, donor acknowledgements, and reminders.checked 10 Oct 2026
- Hosting
- Organizations can use Tessitura cloud hosting or host their own Tessitura environment.checked 11 Oct 2026
- Hosting requirements
- For its cloud environment, Tessitura says users need PCs and local networks with stable internet, and must install a small program on the PCs or laptops used to access it.checked 10 Oct 2026
- Integrations
- Its community vendor directory lists providers across areas including web integration, mobile apps, waiting rooms, retail, marketing, and ticket protection.checked 11 Oct 2026
- Memberships
- The platform supports unlimited membership programs with configurable levels, renewal rules, benefits, and entitlements.checked 10 Oct 2026
- Payments
- Tessitura Merchant Services is described as PCI DSS, P2PE, and E2EE compliant and offers fraud controls including optional AVS and 3D Secure Authentication.checked 10 Oct 2026
- Purpose
- Tessitura is a unified platform for arts and culture organizations, combining customer relationship management, ticketing, fundraising, marketing, membership, and other functions.checked 11 Oct 2026
- Scanning
- Ticket and membership scanning supports offline use, timed admission, and real-time attendance tracking.checked 11 Oct 2026
- Security
- Tessitura describes cloud hosting on AWS, vulnerability scans and penetration tests, and software development practices using a PCI-validated Secure Software Lifecycle.checked 11 Oct 2026
- Support
- Tessitura cloud hosting includes comprehensive 24/7 support, monitoring, platform maintenance, and software installation and upgrades.checked 11 Oct 2026
- Ticketing
- The ticketing system supports seated venues, capacity-controlled ticketing, subscriptions, packages, dynamic pricing, and member or VIP benefits.checked 11 Oct 2026
The company
- Company
- Tessitura describes itself as a mission-based nonprofit technology company and member-owned cooperative founded by seven cultural organizations.checked 11 Oct 2026
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Middletown, Delaware, United Stateschecked 28 Sep 2026
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