Tender Support
The facts below are what the maker publishes about Tender Support, checked and dated. Our editors have not written about it yet.
Plans and prices
From Tender Support's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | $49 a month | One agent included · Additional agents $20/month · Email support · Knowledge base · Community forums · Canned replies · Single sign-on · Advanced reports · per month |
| Pro | $99 a month | One agent included · Additional agents $20/month · Private site · Dedicated priority support · Restricted staff accounts · Automatic timeouts · Full CSS customization · Full JS UI access · per month |
The facts
Each one read from Tender Support's own pages, with the date it was checked.
What it does
- API
- Tender documents a JSON REST API for managing discussions, accessible from an HTTP client with a valid login to a Tender site.checked 11 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Collect requests
- Tender collects support requests from email and the web into a dedicated support site where customers can start and track discussions.checked 11 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Customization
- Tender sites can use a custom domain and be customized with CSS and JavaScript.checked 11 Oct 2026
- Email support
- Tender can forward support email into discussions and send replies from the customer’s email address.checked 11 Oct 2026
- Forums
- Tender sites can show public discussions in a forum-like area, or keep support discussions private.checked 11 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Included agent seats
- 1checked 20 Sep 2026
- Integrations
- Tender’s support documentation describes integrations with GitHub Issues, Lighthouse, and Slack.checked 11 Oct 2026
- Knowledge base
- Tender provides searchable knowledge base articles and suggests relevant articles as customers write support requests.checked 11 Oct 2026
- Product
- Tender is a hosted customer support web application with a help desk, knowledge base, and forums.checked 11 Oct 2026
- Reporting
- Reports can show incoming discussions by week, month, or year, including response time, responder, and resolution time.checked 11 Oct 2026
- Security
- Tender’s API documentation says API connections must use TLS v1.2.checked 11 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- Ticket automation
- Yeschecked 20 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial
- The pricing page says the free trial lasts 14 days and does not require a credit card.checked 11 Oct 2026
The company
- Maker
- The site identifies ENTP as the maker and says Tender has been operating since 2009.checked 11 Oct 2026
- Team workflow
- Teams can organize discussions into queues, assign them to staff, and receive notifications when issues are added to queues.checked 11 Oct 2026
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