Temenos Journey Analytics

What Temenos Journey Analytics is

Temenos Journey Analytics is a behavioral analytics module for supported applications on the Temenos Journey Manager platform. It helps teams examine form engagement, completion effort, and points where users abandon an application. Its views include dashboards, timelines, user journeys, dropoff and field analysis, collaboration jobs, custom reports, and CSV exports. Teams can filter by attributes such as device type and browser, and analyze segments sent through Segment APIs. The service collects transaction status events from Journey Manager and interaction events from the browser displaying an application; analytics must be enabled for supported applications to collect data. Supported journeys include Maestro, Open UX, and legacy Composer applications hosted by Journey Manager, plus Retail Onboarding with Quantum Fabric. Journey Analytics is a managed service hosted on Google Cloud Platform. Its documentation says it stores transaction and behavioral events, not user input or personally identifiable information. Traffic uses TLS, stored events are encrypted at rest with AES-256, and each customer has a separate GCP project and BigQuery dataset. Access requires a Journey Manager account with the Journey Analytics role and space. Users can access only the previous four calendar years of data. Pricing is available on request.