TableSend

Overview

TableSend is a web platform for QR-based food and drink ordering, table payments, and venue operations. It suits hospitality, leisure, and entertainment venues that want customers to order and settle bills from their phones. Its free core plan is appealing, but the 7.5% fee on gifts and bill contributions is an important trade-off.

Key features

QR menus and ordering

Customers scan a table QR code to browse a digital menu and order without an account or app. Venues can use multiple photos, videos, ingredient and allergen information, and availability controls, giving customers useful context while helping staff prevent unavailable items from being ordered. Paper QR codes and table stands come at no charge; premium materials cost extra.

Flexible bills and gifting

Customers can view the live table bill, pay it in full or in part, split it equally, or choose individual items. This is useful for groups who want to settle separately, but the flow is built around customers using their phones. Customers can also share a table link to send food or drinks with a personal message, including from a remote location. Standard table ordering carries no TableSend service fee; gifts and bill contributions incur a 7.5% fee displayed before payment.

Offers and venue controls

Venues can configure percentage and fixed discounts, multi-buy and meal deals, scheduled promotions, and redemption limits. The dashboard combines order, open-tab, menu, offer, and refund management with revenue analytics and staff activity audit trails. That breadth makes TableSend relevant beyond the customer-facing QR flow, particularly for operators who want day-to-day controls and activity records in one platform.

Payments and safeguards

TableSend names Stripe and Stripe Connect as payment integrations, with checkout supporting cards, Apple Pay, and Google Pay. It also cites webhook-confirmed payments, duplicate-payment protection, idempotency, 3D Secure for higher-value transactions, and payment audit trails. These measures address common payment-handling risks, while the venue remains responsible for complying with the customer terms: alcohol may only be purchased by customers aged 18 or older, and venues may request identification.

Pricing

For Venues costs nothing, with a £0 setup fee and £0 monthly fees. It includes standard table ordering and Click & Collect with QR Ordering at no charge; gifts and contributions carry a 7.5% fee. This is the natural starting point for venues that want the core ordering flow without fixed charges.

Premium Branded QR Pack costs £14.99 a month and adds custom QR colours and logo, premium templates, a live QR designer, and print-ready downloads. A 30-day free trial is offered. It is for venues that want branded QR materials; those content with the included paper codes and stands can avoid this monthly cost.

Click & Collect costs £30, paid once, billed per completed order, with no monthly fees or setup costs and no charge for cancelled or failed orders. That per-order charge may suit venues seeking this option without a recurring commitment, but it makes cost rise with completed orders.

Platforms

TableSend runs on the web and supports online, tableside, and mobile payments. Customers can order without installing an app, which avoids an app-download step but makes the experience dependent on the web-based QR flow.

Who it's for

TableSend targets hospitality, leisure, and entertainment venues, including restaurants, pubs, sports venues, holiday parks, schools, and healthcare sites. Its homepage says more than 250 venues across the UK use the platform. It is best suited to operators who value QR ordering, flexible bill settlement, and venue-side controls; it is less compelling for venues that do not want customers to pay a fee when sending gifts or contributions.

Pros and cons

• Pro: Core table ordering has no setup or monthly charge, keeping fixed costs low for venues adopting QR ordering.
• Pro: Customers can split bills equally, select items, or pay a contribution, giving groups several ways to settle.
• Pro: Menu media and ingredient, allergen, and availability controls help venues present current, informative menus.
• Con: Gifts and bill contributions incur a 7.5% fee, unlike standard table ordering.
• Con: Custom QR branding requires the £14.99 a month pack, so the free materials offer less control over presentation.
• Con: The platform is web-based and centered on QR use, making it a poor fit for venues that want a non-digital customer ordering and payment flow.

Alternatives

For a wider set of restaurant payment-processing options, browse Restaurant Payment Processing Software. Choose Dojo instead if you want a freemium payment option with a free plan and tools billed per month and location, including major card types and real-time transactions. Paybyrd is an alternative for online card payments, with no monthly fee and charges per transaction; its free tier has a monthly volume limit.

SpotOn Payment Processing may suit venues seeking POS software and hardware alongside ordering, payments, table layouts, and menu management, though its all-in plan has processing minimums and a minimum two-year term. Consider DISH Payment Solutions if a rented payment terminal is the priority. Heartland Retail is another freemium option, with a retail POS plan starting at $89 a month.

Lightspeed Restaurant is a paid alternative with customizable POS, menu management, floor plans, advanced insights, offline mode, and 24/7 support. For a pay-at-table product with pricing by contact, consider QikServe Pay at Table; PayFacto offers customized payment solutions with pricing by quote.

Verdict

TableSend is a strong fit for venues that want QR ordering, flexible table payments, and operational tools without a fixed charge for standard ordering. The main reason to choose it is that combination on a free venue plan; the main reason to look elsewhere is the 7.5% fee on gifts and contributions, or the need for a customer flow that does not depend on QR access.