Supportbench
The facts below are what the maker publishes about Supportbench, checked and dated. Our editors have not written about it yet.
Plans and prices
From Supportbench's own pricing page, checked 25 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Professional (annual) | $32 a month | Ticketing across email, chat, AI bot and APIs · Dynamic SLAs and multi-level escalations · Knowledge base and customer self-service portal · AI assistance, reporting and onboarding included · Billed annually |
| Professional (monthly) | $40 a month | Professional plan features · Monthly |
| Enterprise (annual) | $100 a month | Sandbox environment · Advanced permissions · Enterprise API · SAML single sign-on · Dedicated success manager · Billed annually |
| Enterprise (monthly) | $125 a month | Enterprise plan features · Monthly |
| Professional | $32 a month | First 15 agents included · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 50 MB data storage and 1 GB file storage per agent · 100 API requests/minute · annually |
| Enterprise | $100 a month | Volume pricing for larger teams · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 200 MB data storage and 5 GB file storage per agent · 500 API requests/minute · annually |
The facts
Each one read from Supportbench's own pages, with the date it was checked.
What it does
- Account context
- Cases can show company and contact history, account health, open cases, and linked case history.checked 11 Oct 2026
- AI
- Its AI features include search, case summaries, sentiment analysis, prediction, and deflection, and are included in both listed plans.checked 11 Oct 2026
- API access
- Yeschecked 25 Sep 2026
- Customer portal
- Yeschecked 25 Sep 2026
- Enterprise controls
- Enterprise includes SAML single sign-on, advanced permissions, unlimited custom roles, and higher-throughput API access.checked 11 Oct 2026
- Help center
- Yeschecked 25 Sep 2026
- Included services
- The maker says onboarding and training are included with every plan.checked 11 Oct 2026
- Integrations
- The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier.checked 11 Oct 2026
- Intended users
- Supportbench describes its target users as B2B SaaS and software teams with account complexity, cross-functional collaboration, escalations, and service-level requirements.checked 11 Oct 2026
- Knowledge and self-service
- Professional includes an internal and customer knowledge base and a customer self-service portal.checked 11 Oct 2026
- Potential mismatch
- The maker says Supportbench may not fit teams that only need a lightweight shared inbox for low-volume, low-complexity support.checked 11 Oct 2026
- Purpose
- Supportbench is a customer support platform for B2B teams that combines account context, ticketing, dynamic SLAs, escalations, AI assistance, self-service, and reporting.checked 11 Oct 2026
- Reporting
- The product offers real-time dashboards, natural-language reporting, and more than 35 KPI scorecards.checked 11 Oct 2026
- Security
- The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment.checked 11 Oct 2026
- Shared inbox
- Yeschecked 25 Sep 2026
- SLA management
- Yeschecked 25 Sep 2026
- SLAs and workflows
- The platform supports dynamic SLAs by account, product, severity, or stage, escalation management, and workflow automation.checked 11 Oct 2026
- Ticket automation
- Yeschecked 25 Sep 2026
Money
- Free plan
- Nochecked 25 Sep 2026
- Trial
- The pricing page offers a free trial with no credit card required; it does not state a trial duration in the opened page.checked 11 Oct 2026
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