Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Supportbench
Supportbench
6.8#51 in help desk softwareFrom $32 a monthWebAPI
VisitWhat both publish
| Fact | Chatwoot | Supportbench |
|---|---|---|
| Free plan | Yes | No |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Supportbench plans
- Professional (annual)$32 a month
- Professional (monthly)$40 a month
- Enterprise (annual)$100 a month
- Enterprise (monthly)$125 a month
- Professional$32 a month
- Enterprise$100 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Supportbench if…
You want what its maker publishes above — check its page for the details.