Support Genix
The facts below are what the maker publishes about Support Genix, checked and dated. Our editors have not written about it yet.
Plans and prices
From Support Genix's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Half-Year Haven | $59 a year | 5 websites · Unlimited tickets, users, and email-to-tickets · 1 year updates and support · USD / Half Year |
| Developer | $99 a year | 5 websites · Unlimited tickets, users, and email-to-tickets · 1 year updates and support · USD / Yearly |
| Agency | $149 a year | 100 websites · Unlimited tickets, users, and email-to-tickets · 1 year updates and support · USD / Yearly |
| Personal | $149, paid once | 1 website · Unlimited tickets, users, and email-to-tickets · Free updates · Premium support · USD / Lifetime |
| Agency | $199, paid once | 100 websites · Unlimited tickets, users, and email-to-tickets · Free updates · Premium support · USD / Lifetime; page also shows ~~$699~~ |
| Developer | $399, paid once | 5 websites · Unlimited tickets, users, and email-to-tickets · Free updates · Premium support · USD / Lifetime |
The facts
Each one read from Support Genix's own pages, with the date it was checked.
What it does
- AI
- Its listed AI features include ticket reply assistance, AI writing for help documentation, and a chatbot that answers from the knowledge base and can escalate complex issues to human agents.checked 11 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Email data handling
- For email-to-ticket processing, the maker says email content is processed in real time, not stored on its servers, and automatically deleted after ticket generation; the policy describes encrypted forwarding and regular security audits.checked 11 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Integrations
- The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks.checked 11 Oct 2026
- Intended users
- The maker describes use cases for e-commerce, digital products, agencies, education, membership sites, marketplaces, SaaS and software, and startups.checked 11 Oct 2026
- Knowledge base
- The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume.checked 11 Oct 2026
- Privacy
- The privacy policy says the website uses Google Analytics and Facebook Pixel.checked 11 Oct 2026
- Product
- Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site.checked 11 Oct 2026
- Support
- The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials.checked 11 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Ticketing
- The product lists unlimited tickets, agents, and customers, plus ticket transfer, saved replies, file uploads, and agent permissions.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
- Free versus Pro
- The comparison says the free version includes basic AI chatbot, knowledge base, analytics, assignment, and WooCommerce integration, while Pro adds advanced versions and integrations such as WhatsApp and Slack.checked 11 Oct 2026
- Trial offer
- The pricing page advertises $1 for 30 days before recurring billing at $59 per half year or $99 or $149 yearly, depending on the plan.checked 11 Oct 2026
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